Customer Service

Spray Control Systems, Inc.

Job Description

Job Title:                Customer Service

Department:           Customer Service

Reports to:             Customer Service Manager

FLSA status:          Exempt (salary)

Jobs Supervised:  none

Job Summary

Provides sales and product support by receiving and responding to customer telephone calls to ensure a high level of customer satisfaction. Assist customers with requests for product information, sales, assistance, and provides the first level of problem solving and corrective action as needed.

Job Duties and Responsibilities:

• Receives, processes, and verifies the accuracy of orders from customers.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Ensures and provides quality service to both internal and external customers.
• Provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Provides back-up support to other Customer Service as required.
• Answers customer inquiries/communications as required.

Skills and Experience:

• Minimum of one year of customer service or direct marketing work experience.
• Excellent communication and organizational skills.
• Proficient with MS Office products to Excel, Word, and Outlook.
• Ability to work independently or in a group setting.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exclusive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties as requested, directed, or assigned.

Spray Control Systems, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disabilities or genetics.