Answer phone calls and facilitate the handling of informational and other requests by callers.
- Answer and analyze telephone requests.
- Triage and assess importance of telephone calls using problem-solving skills and take/route messages as appropriate.
- Transfer or direct calls to appropriate person or department.
- Schedule computerized patient appointments, diagnostic testing and referrals as requested.
Assist patients with appointments and coordinate provider orders.
- Greet patients warmly and professionally.
- Update patient information, as necessary.
- Complete appropriate paperwork for insurance pre-authorization; route to assigned areas.
- Collect and route patient copayments according to standard Clinic procedures.
- Coordinate/facilitate provider orders for further services, referrals, and additional follow-up patient appointments.
- Facilitate hospital admission orders, as necessary.
Assist Physician/Professional Staff with patient care.
- Room patients as requested by provider.
- Assist provider in exam room as requested.
- Collaborate with physician regarding patient care and relay instructions/medical advice to patient under supervision of physician.
- Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.
- Clean and stock exam rooms
Process charges, insurance, and prior authorization.
- Review and code charge tickets to ensure that they are complete and accurate, forward to Information Services in a timely manner for processing.
- Obtain hospital billing information for hospital charge tickets, review, and code for submission to Information Services.
- Obtain authorizations from insurance companies, employers, attorneys and work comp carriers for diagnostic testing, referrals and office visits as ordered by provider.
- Assist patient with insurance forms as requested and forward to appropriate department.
- Pre-certify patients for hospital admissions as mandated by insurance company.
Perform miscellaneous Medical Record duties.
- Retrieve medical records for patient appointments and as required by provider.
- Update and file medical records in accordance with Clinic policy and procedures.
- Establish new patient medical records; organize records as necessary for patient appointments.
- Obtain appropriate authorizations for releasing patient information.
- Route all medical/legal and records requests as needed.
- Direct all patient correspondence (test results, referral letters, etc.) to provider for review and maintain file correspondence folders as necessary.
Perform miscellaneous clerical duties.
- Print and distribute daily schedules and charge tickets to providers.
- Process medication refill requests in a timely manner.
- Collect information and data for outcome studies as related to MCN.
- Retrieve and distribute mail.
- Order supplies as necessary
Education and Experience:
- High School graduate or GED equivalent.
- Accurate and precise reading and writing skills.
- One-year previous medical office experience.
Knowledge, Skills, and Abilities:
- Patient centered, strong customer service orientation.
- Ability to handle multiple providers and/or priorities along with deadlines and troubleshoot and resolve problems.
- Ability to work independently, exhibit mature judgment and make sound decisions.
- Knowledge of medical terminology and ICD-9/CPT coding.
- Good human relations and organizational skills.
- Ability to type 45 wpm.
- Ability to handle confidential information with the utmost judgment and discretion.
- Proficiency with MS Office, including Word, Excel and Outlook.
- Knowledge of EMR spelling/grammar
