Work with the site manager to be the point of contact for the Burnsville support staff and providers. Assist the site manager with the day-to-day activities such as:
- Assist with face-to-face patient issues that may arise and professionally respond to patient complaints
- SuperUser for Epic; troubleshoot issues with Epic and assist with training on new processes, features, or upgrades. Attend monthly SuperUser meetings.
- Serve as point of contact for office machinery (toner for copiers, maintenance, etc.) for the neurology department
- Coordinate supplies ordering (medical and office supplies), check inventory, stock cabinets
- Serve as point of contact for sales representatives
- Troubleshoot and resolve issues that arise from staff and providers and keep site manager informed
- Assist with the interview process, orientation/training of new PCCs, and team building activities, as requested
Answer phones, check-out patients making appointments and coordinating provider orders as appropriate. Check-in patients, as needed.
- Answer phones, obtain information from caller, taking messages and/or routing phone calls as appropriate.
- Greet patients warmly and professionally
- Update patient information as necessary, scanning outside records patient may bring to the visit
- Make diagnostic testing and follow-up appointments
- Request interpreter on patient’s behalf, as needed
- Coordinate orders and hospital admissions
- Relay information to patient per provider’s instructions
- Assist patients with insurance forms for miscellaneous procedures, testing, etc.
- Obtain appropriate authorizations for releasing information from the visit and forward releases on to Medical Records to process
- Track orders to ensure completion of provider orders
- Pre-certify for hospital admissions as required by insurance company
Monitor provider schedules.
- Review schedules two days before and confirm all information is available for visit. Mitigate any issues to ensure smooth patient flows.
Education and Experience:
- High School graduate or GED equivalent; Associate’s degree and/or education in leadership highly desired
- 3-5 years of previous medical office experience with 2+ years of experience as a team lead/supervisor desired
Knowledge, Skills and Abilities:
- Accurate and precise reading and writing skills; excellent spelling and grammar skills
- Excellent communication and interpersonal skills; conflict resolution skills
- Patient centered; strong customer service orientation
- Must be organized and able to handle multiple providers and/or priorities along with deadlines
- Ability to troubleshoot and resolve problems and serve as a resource for others
- Ability to work independently, exhibit mature judgment and make sound decisions
- Knowledge of medical terminology (ICD-10/CPT coding preferred)
- Ability to handle confidential information with the utmost judgment and discretion
- Proficiency with Electronic Health Record and MS Office products, including Word, Excel and Outlook
