HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    MI

    Minor International

    Hospitality

    Guest Service Agent

    Ipswich, AustraliaOn-SiteFull-timeA$27.97 / hourPosted 14h ago
    All Minor International jobs

    Job description

    Oaks Ipswich Aspire Suites are looking for a Full Time & Casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

    The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

    Key Responsibilities Include:

    • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
    • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
    • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
    • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

    Shift Details (subject to change):

    • Full time & casual position available
    • Rotating roster across Monday to Sunday
    • Shift times scheduled within 7:00am to 10:00pm
    • Immediate start available

    Hourly Rates (excluding superannuation): 
    The below rates are based on full-time employment. Casual employees will be paid these rates plus the relevant casual loading.

    Monday - Friday: $27.97 per hour
    Saturday: $34.96 per hour
    Sunday: $41.96 per hour

      Successful candidates will have:

      • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
      • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
      • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
      • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
      • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
      • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

      At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

      What We Offer:

      • Career Growth: Learning and development programs to boost your career.
      • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
      • Global Perks: International accommodation discounts across our hotel brands.
      • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
      • Experiences: Discounted entertainment and activities.
      • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
      • Generous Leave: Parental and birthday leave.
      • Wellness Boost: EAP and tailored wellness support.

      Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

      Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.  

      Job details are sourced from the employer's original posting.

      Open job posting
      MI

      About the company

      Minor International

      A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

      View all Minor International jobs
      Industry
      Hospitality
      Open roles
      33

      Interested in this role?

      Apply with HireFT

      Free to start — no card required.

      Your fit

      How well do you match?

      Sign in to see how your résumé lines up with this role.