Night Audit Guest Service Agent

Job Summary

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Full Time and Part Time available: 11pm - 7am

Education & Experience

• High School diploma or equivalent required; College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be effective in handling problems in the workplace, including anticipating, preventing,

identifying and solving problems as necessary.

• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic

functions.

• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.

• Ability to read, comprehend and write simple instructions and/or short correspondence and memos.

• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.

• An operational knowledge of Microsoft Office suite.

• Must be willing and can work a varied schedule that may include evenings, nights,

weekends and holidays.

• Holds an understanding of hotel products and guest services (i.e., lifestyle, full service, etc.).

• Ability to participate in the creation of an enjoyable work environment.

Benefits

All benefits are available post introductory period. Full-Time associates (30+ hours/week)

• Paid Time Off (PTO) per OR State requirements.
• Paid Vacation per company policy after one (1) year of service.
• Qualify for Medical, Dental and Vision.
• Wyndham Hotels team member benefits.

Part-Time associates

• Paid Time Off (PTO) per OR State requirements.
• Wyndham Hotels team member benefits.