Desktop Support Analyst

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.

Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

Bachelors Degree or equivalent.

1-2 years related work experience.

THIS REQUISITION ONLY:

Mobile phone accessibility is expected during this temporary assignment.

Candidates submitted must already have a Sprint mobile phone, for use as warranted.

This is a driving position must use own vehicle and pass motor vehicle check.

Position Summary

Provide technical support on operational or maintenance aspects of system equipment.

Diagnose mechanical, hardware, software and systems failures, using established procedures.

Basic technical understanding of Wi Fi networks, switches and routers.

Perform remote, on-site or in-house servicing and/or repair of company products/services.

Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11

Wyse Thin Appliance using Citrix

Signature Capture Device

Receipt Printer

Corded Scanner

Netgear/Aruba Router

Position Requirements

Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.

Reliable transportation as needed to move between sites throughout the day as necessary

High school diploma or equivalent

One year technical support experience

Regards,

Harmanpreet Singh Walia

harmanpreet(@)mcpsinc.com

Lead Talent and Client Acquisition Specialist

MobileComm Professionals Inc.

465.W.President George Busy Hwy, Suite 200

Richardson, Texas 75080

Office: 972-924-0243

www.mcpsinc.com