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    MO

    Modern Animal

    Veterinary

    Part-Time Virtual Care Veterinary Technician - Teletriage

    Any, United StatesRemotePart-time$23 – $26 / hourPosted 1mo ago
    All Modern Animal jobs

    Job description

    At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team.

    Available Schedules: Part - Time

    • Monday / Thursday Availability  |  10am-7pm PST
    • Thursday / Sunday Availability |  10am-7pm PST

    What You’ll Be Doing:

    • Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
    • Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
    • Review medical records to understand patient history and provide informed guidance
    • Document clearly and accurately in patient records using veterinary terminology
    • Verify and process prescriptions, ensuring appropriate follow-up for client requests
    • Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
    • Follow protocols, maintaining consistency while adjusting to each unique case
    • Collaborate cross-functionally, providing feedback to improve processes and systems
    • Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care
    • Live and breathe our values: curiosity, integrity, excellence, accountability, and respect

    Why You’ll Love This Role:

    • Adaptability is key: You’ll support different teams across Virtual Care, Clinic Success, Telemedicine, and Member Success as needed.
    • A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication.
    • Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required).
    • Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms.
    • Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity.
    • Adaptable problem solver: You thrive in a fast-paced, dynamic environment and can generate innovative solutions to support our members and teams.
    • Independent worker: You manage priorities and tasks effectively with minimal supervision.
    • Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care.
    • Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements:
      • Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency
      • Comfortable sitting and standing at a computer for extended periods

    What You Can Expect From Us:

    • Starting at $23.00 per hour (final compensation will be based on experience, skills, and location)
    • Excellent medical, vision, and dental coverage (with various options to choose from)
    • 401(k) savings plan with employer match
    • Paid time off
    • 12 weeks of paid parental leave
    • Free membership and discounts on services for your furry family members
    • Continuing education allowance
    • Uniform provided
    • Work-from-home stipends to help set up your home office
    • A collaborative team that has your back and will welcome you as part of our pack

    The pay range for this position is listed below; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.

    Hourly Range
    $23—$26 USD

    We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

    We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.

    In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!

    Job details are sourced from the employer's original posting.

    Open job posting
    MO

    About the company

    Modern Animal

    At Modern Animal, we are on a mission to better the lives of animals by building a place that's better for all of us who love them. During our collective decades in the veterinary industry, we observed numerous pain points for both pet owners and veterinary professionals, ultimately concluding that through intentional design and innovations in technology, we could deliver a better experience. Today, we have 28 clinics across Greater Los Angeles, Orange County, the San Francisco Bay Area, Dallas, Houston and Austin, which have garnered rave reviews. We have also raised capital from leading venture capital funds (including Founders Fund, True Ventures, and Upfront Ventures), which will allow us to continue to bring modern veterinary care to more practitioners and pet owners. We are a new kind of veterinary company; we believe a better one. We are just getting started, and we cannot wait to meet you.

    View all Modern Animal jobsLinkedIn
    Industry
    Veterinary
    Founded
    2019
    Open roles
    93

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