- Minimum Salary: base + commission
- Maximum Salary: base + commission
The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within a territory of Washington State covering the following counties: Whatcom, Skagit, and Snohomish. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers.
Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.
BENEFITS:
- Medical, Dental, Vision, and Prescription Insurance
- Health Savings Account
- 401k/Roth Retirement Savings Plan with Company Match
- Participation in Annual Profit-Sharing Plan
- Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
- Gym Membership Reimbursement Program
- Family Scholarship Program
- Employee Assistance Program
- Virtual Mental Health & Tele Medicine Benefit
- Company Paid Life Insurance & Disability Benefits
- Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
- Company Paid Disability Benefits
Modern Machinery is an Equal Opportunity Employer
Responsibilities
- Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
- Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals.
- Effectively communicate with and establish relationships with assigned customers.
- Develop sales forecasts and business plans for each customer.
- Utilize the company’s CRM system to track and maintain customer records.
- Promote growth and increase sales activity for parts and service.
- Identify new or additional opportunities for aftermarket sales.
- Sell service programs.
- Perform and coordinate market and opinion surveys.
- Provide customers with quotes related to product support.
- Perform machine inspections and evaluations.
- Communicate the progress of repair(s) to customer’s equipment in the shop.
- Assist in successfully negotiating and settling customer product support disputes.
- Execute on short and long-term goals through good management and planning.
The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Job Requirements/Skills:
- Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers.
- Provide exceptional customer service.
- Ability to take the initiative to accomplish work with little supervision.
- Good verbal and written communication skills.
- Ability to exercise integrity, confidentiality, and discretion.
- Effectively manage relationships both internally and externally.
- Excellent time management and organizational skills.
- Capable of working with all levels of the organization.
- Teamwork: cooperate and support others within the Modern Machinery organization.
Education/Experience:
- High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience.
- Requires a valid driver’s license and the ability to maintain an insurable driving record.
- Proficient in Microsoft Office products (Outlook, Word, and Excel).
Nature and Scope of Job:
- Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
