monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
Our RevAI organization is on a mission to reinvent how revenue teams operate by embedding AI into every part of the customer journey. We build and run AI agents that do real revenue work in production: agents that qualify and convert inbound leads over email, phone and messaging, agents that help account managers grow and protect their book of business, and agents that follow up with prospects after our events. Each one is measured against pipeline, every month.
About The Role
This role sits between the business and the engineers who build our agent platform, and it is neither. You will not write the runtime, and you will not run a process. You will take revenue initiatives from "we should" to live and measured.
A typical initiative: a sales leader wants account managers to catch expansion opportunities earlier. You sit with the reps and learn how they actually work an account. You define the plays, the signals that should trigger them, the evidence a rep needs before trusting a recommendation, and the lines the agent must never cross. You configure the agent's behavior, wire it to Salesforce and our data, pilot it with one team, read the results, fix what is wrong at the right layer, and expand. Then the next initiative: a new market for an inbound agent, a new channel, a new agent entirely.
You will start on our rep-facing agents, which help account managers and account executives decide and execute the next best move on their accounts, and you will also work across our client-facing agents. The toolset is AI-native: you build with AI agents in your editor every day, you configure agents rather than code them, and you spend as much time in data and with reps as in tools.
What You'll Do:
Own GTM initiatives end to end: scope with sales and customer leaders, define the motion, configure the agent, pilot, measure, iterate, expand.
Translate how revenue teams work (account management and expansion, inbound qualification, trial conversion, event follow-up) into agent playbooks, signals, hard rules and hand-offs to humans.
Configure agent behavior in our platform: prompts and skills, policies, tools, knowledge and context. Decide what belongs to model judgment and what must be an enforced rule.
Build and maintain the workflows around the agents (n8n or similar) that connect them to Salesforce, monday.com, Slack, the data warehouse, and messaging and telephony providers.
Define and run evaluations: rubrics, test sets, LLM judges, canary releases. Read traces, find failure modes, fix them at the right layer, prove the fix.
Analyze funnel, account and usage data in SQL to size opportunities, set thresholds and show impact against pipeline.
Run pilots with rep teams, drive adoption, and turn their feedback into changes in days.
Write precise requirements for engineers and clear readouts for leadership.
Requirements
3+ years of experience in Revenue Operations, GTM Operations, AI Automation, or a related field.
Hands-on experience setting up, running, and evaluating AI agents in production GTM environments.
Strong experience with low-code/no-code automation tools and workflow builders, such as n8n, Make, or similar platforms.
Familiarity with technical concepts and tools, including JSON, APIs, system integrations, and SQL for data analysis.
Experience working with CRM platforms such as Salesforce, with a solid understanding of sales and revenue processes.
Proven experience leading technical and business projects end-to-end, from defining requirements to implementation.
What monday.com can offer you:
Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
Job details are sourced from the employer's original posting.
Open job postingAbout the company
monday.com is a work operating system (Work OS) that powers teams to create custom workflows for any industry. It allows users to manage projects, tasks, and processes with a visual and intuitive interface.