Customer Services Representative

What you will be doing:

• Following shipments from order placement through to confirmed loading, using our OneTrack dashboard
• Keeping client data accurate across Cargo Wise (CW1), and building the reports clients rely on
• Spotting problems early, like missing documents, delays or detention risks, and sorting them out before they cost anyone money
• Recommending freight options and cost comparisons that suit what the client needs, not just what’s quickest to quote
• Setting up new clients properly, including their SOPs, so the handover from Sales feels seamless
• Getting out of the office. We expect regular calls, site visits and in-person catch-ups with your top clients

What you bring

• 3+ years grounding in import/export, air and sea freight, and Incoterms
• Working knowledge of detention, demurrage and wharf storage, and why they matter
• A calm manner when things go sideways, and the confidence to escalate early
• Clear, professional communication on the phone and in writing
• Attention to detail without losing sight of the client relationship

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.