In this role, you’ll manage and coordinate air export shipments while making sure all documentation is accurate, complete, and fully compliant with international regulations.
What You’ll Do:
📦 Bookings & Coordination
- You’ll handle bookings via phone and email, secure the right airspace with airlines, and coordinate closely with our Transport and Warehouse teams. Your job? Make sure every pickup is scheduled and every cargo load is ready to roll exactly when it needs to be.
📄 Documentation & Admin
- You’ll prepare all export documentation with precision, handle invoicing and filing after each flight, and create monthly console schedules. Accuracy is key—because in airfreight, even small errors can have big consequences.
🤝 Customer Service
- You’ll be the main point of contact for our clients, responding to enquiries quickly, solving issues efficiently, and building lasting, professional relationships. Your ability to communicate clearly and stay calm under pressure will keep customers trusting us for their airfreight needs.
🛡️ Safety & Compliance
- You’ll follow all health and safety procedures, report any incidents accurately, and complete essential training in areas like Dangerous Goods, Customs, Security, and Load & Restraint. Your commitment to safety keeps our operations running smoothly and protects everyone involved.
What You'll Bring
- 3+ years proven experience in export operations, air freight, or international logistics
- Comprehensive knowledge of export documentation requirements and customs regulations
- Familiarity with New Zealand export procedures and international trade compliance
- Proficiency with logistics management systems and cargo tracking software
- Strong organizational and time management skills with the ability to handle multiple shipments simultaneously
- Exceptional attention to detail and accuracy in documentation and data entry
- Problem-solving abilities and capacity to work independently and as part of a team
- Knowledge of air freight operations and industry best practices
- Preferred: Experience with CargoWise freight system
Desirable Experience
- Experience using CargoWise or similar freight forwarding systems.
- Knowledge of Dangerous Goods (DG) requirements and aviation security processes.
- Exposure to customs and regulatory requirements relating to export airfreight.
- Experience preparing freight quotations and customer pricing requests.
- Relevant industry certifications or training in airfreight, freight forwarding or logistics operations.
- Experience working with airline carriers, transport providers and warehouse operations.
We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.
