Associate, Insurance Operations
About Us
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.
The Insurance team is dedicated to empowering consumers in Asia by delivering a seamless and user-friendly digital platform. Our goal is to enable individuals to confidently and independently select the insurance coverage that suits their needs, ensuring they receive the protection they deserve. We focus on making our approach to customers relevant, actionable, and rewarding, creating a trusted space where individuals can make informed decisions about their insurance. Join our team and contribute to making insurance accessible and beneficial for all, while engaging in dynamic and rewarding challenges every day.
What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
About the Job
As an Insurance Operations Associate, We are looking for an Associate, Insurance Operations to own and maintain content quality across our personal finance products for MoneyHero, ensuring accuracy, clarity, and consistency across platforms. The role requires strong organizational skills, attention to detail, and a comprehensive understanding of insurance brokerage operations.
The Associate, Insurance Operations will be responsible for:
Commercial Support
- Partner closely with the Insurance Commercial team, accompanying them to commercial meetings with insurance providers to provide operational context and follow-through
- Support the development and execution of strategies to grow the company's market presence with insurance partners
- Support negotiations and day-to-day communication with insurance providers to keep agreements aligned with company goals
Operations Management
- Oversee day-to-day operational execution for the insurance brokerage business, ensuring smooth cross-functional delivery
- Develop, implement, and continuously improve operational policies, procedures, and workflows to drive efficiency, scalability, and regulatory compliance
- Conduct regular operational gap analyses to identify inefficiencies and bottlenecks, and lead initiatives to resolve them
Product Content Validation
- Work closely with the Product Content (PC) team to validate product, offer, and campaign configurations in Strapi for the MoneyHero market, ensuring content is correctly structured and mapped to frontend components — without owning day-to-day content updates
- Check CTA behavior, labels, and product attribute configurations for accuracy
- Conduct regular audits to catch outdated, incorrect, or misconfigured content, flagging issues to the PC team and supporting CMS migrations/content model updates
- Ensure alignment between Commercial/Marketing offerings, marketing campaign T&Cs, and rewards' accuracy and validity
Cross-functional Collaboration
- Partner closely with Product and Engineering teams to validate content requirements for new features and raise or document content-impacting technical issues
- Coordinate between HK MoneyHero Marketing Team to support provider requests
In this role, we are looking for someone with:
- Bachelor's degree in Business Administration, Finance, or related field required
- A minimum of 2 to 3 years of experience in insurance operations or related field
- Fluency in Traditional Chinese (reading, writing, and speaking), able to create and manage content in Traditional Chinese for the MoneyHero market
- Strong command of the English language for cross-functional collaboration, with strong writing skills that emphasise efficiency and accuracy
- Meticulous and detail-oriented
- Hands-on experience with content management systems such as WordPress, HubSpot, ContentStack, or Strapi (Strapi experience strongly preferred); familiarity with Google Optimize is a plus
- Excellent verbal communication and interpersonal skills
- Willing to learn and adapt in a fast-paced environment
- Able to prioritise and complete assigned tasks
Good to Have:
- A keen interest in personal finance, ideally with familiarity with the MoneyHero market's financial products
- Experience supporting content QA or CMS migrations
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What can you expect from us?
Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Important Information for Job Applicants
Recruitment fraud and fake job postings have become increasingly common and sophisticated. At MoneyHero Group, we are committed to maintaining a fair, transparent, and secure hiring process, and we take candidate trust and safety seriously.
Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group.
MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process.
If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at [email protected] to verify. 