ACTIVITES SIGNIFICATIVES
Expertise technique
Soutenir et intervenir auprès des équipes opérationnelles en cas de difficultés techniques
Argumenter techniquement les dossiers de garantie et transmettre les éléments aux parties prenantes internes (service garantie, etc.)
Participer ou contribuer à la rédaction des modes opératoires, en collaboration avec les équipes produit
Transmettre une expertise technique à destination des parties prenantes internes (équipes opérationnelles, etc.) ou ponctuellement externes (clients, etc.), en collaboration avec les équipes formation technique
Encadrer fonctionnellement les différents prestataires sur des chantiers
Intervention
Réaliser des diagnostics courants ou complexes en collaboration avec l’assistance technique ou sa hiérarchie
Etablir les listes des pièces nécessaires à la réalisation des travaux afin d’établir un devis si nécessaire
Effectuer une analyse de risque avant intervention
Préparer les interventions (pièces, consommables, outils, etc.)
Préconiser des solutions de remise en état aux clients (changement, réparation, etc.) et transmettre les informations aux parties prenantes internes afin d’établir une offre si nécessaire
Réaliser des interventions de maintenance préventive et curative courantes et complexes des matériels (révisions, réparations, etc.) sur la base des plans de maintenances et des gammes opératoires
S’assurer du bon fonctionnement des matériels après intervention
Réaliser des essais de fonctionnement et de performance des matériels avant et après intervention
Comprendre et utiliser la documentation technique (manuels, etc.)
Réaliser toutes mises en service des matériels
Paramétrer et calibrer les matériels (électronique embarquée, etc.) sur la base de l’application client
Confirmer ou infirmer la qualification des ordres de réparation (facturable, garantie, contrat, etc.)
Indiquer les opportunités d’interventions supplémentaires dans l'outil métier
Renseigner les différents documents et outils métiers, relatif aux opérations (rapports d’intervention, heure travaillées, carnets de bord, etc.)
S’assurer du bon fonctionnement des matériels après intervention
Rendre compte quotidiennement de ses activités à sa hiérarchie (alertes, tâches réalisées, etc.)
Intervenir ponctuellement en renfort sur un autre périmètre (géographique, secteur d’activité, etc.)
Job Description Summary
Job Description
SIGNIFICANT ACTIVITIES Technical expertise - Support and intervene with operational teams in the event of technical difficulties - Provide technical justification for warranty claims and pass on information to internal stakeholders (warranty department, etc.) - Participate in or contribute to the drafting of operating procedures, in collaboration with the product teams - Transmit technical expertise to internal stakeholders (operational teams, etc.) or external stakeholders (customers, etc.), in collaboration with technical training teams - Functional management of various service providers on worksites Intervention - Carry out routine or complex diagnostics in collaboration with assistance or his hierarchy - Draw up lists of parts required for the work to be carried out, in order to draw up an estimate if necessary required - Perform a risk analysis prior to intervention - Prepare work (parts, consumables, tools, etc.) - Recommend refurbishment solutions to customers (replacement, repair, etc.) and pass on information to internal stakeholders in order to draw up a quotation if necessary - Carry out routine and complex preventive and corrective maintenance work on equipment (overhauls, repairs, etc.) based on maintenance plans and operating procedures - Ensure that equipment is in good working order after intervention - Carry out functional and performance tests on equipment before and after intervention - Understand and use technical documentation (manuals, etc.) - Carry out all equipment commissioning - Parameterize and calibrate equipment (on-board electronics, etc.) on the basis of customer application - Confirm or deny the qualification of repair orders (billable, warranty, contract, etc.) - Indicate opportunities for additional interventions in the business tool - Complete the various business documents and tools relating to operations (reports, etc.). hours worked, logbooks, etc.) - Ensure that equipment is in good working order after intervention - Report daily on activities to line management (alerts, tasks carried out, etc.) - Occasionally provide back-up on another perimeter (geographical, sector, activity, etc.) RESPONSIBILITIES AND SCOPE FOR ACTION - Guaranteeing the quality and timeliness of itinerant operations - Ensuring the conformity of the workstation and tools provided - Providing technical support for operational teams - Know and strictly apply health and safety rules (personal protective equipment, procedures, working alone, etc.) - Know and strictly apply the rules of the customer's risk prevention plan - Know and strictly apply environmental rules (sorting, anti-contamination, etc.) - Respect standard times - Know and apply internal and external compliance procedures and rules - Perform on-call duties as required PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Vocational baccalaureate to Bac +2 in maintenance, mechanics or electrical engineering and/or significant experience desirable SPECIFIC KNOWLEDGE(S) Technical skill(s) - Knowledge in-depth in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.) - General knowledge of health, safety and environmental regulations - Basic knowledge of IT tools and information systems - Intermediate level in English (B1) Behavioral skill(s) - Analytical skills - Relational skills - Rigor - Autonomy - Exemplarity - Curiosity - Adaptability - ResponsivenessJob details are sourced from the employer's original posting.
Open job postingAbout the company
Monnoyeur is a group that operates through various subsidiaries, including Aprolis, which specializes in the rental, purchase, and maintenance of material handling equipment. They are exclusive partners and distributors for brands like Cat® Lift Trucks and Crown in France.