Objective
Under the general supervision of the Lead Technology Support Tech, the Information Technology Services PTS Support Center Technician is responsible for the Customer Service and providing audio systems operation and advanced media support for Events.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Understand and demonstrate the core expectations and service standards of the ITS Department while utilizing the tools required of the position
- Responsible for the setup of basic sound systems and video projectors.
- Responsible for the setup, tear-down, and smooth operation of all events including chapels.
- Responsible for working with customers in a professional and friendly manner to determine event needs and respond accordingly.
- Responsible for mixing and recording of audio for events.
- Responsible for troubleshooting audio-visual issues on-site while events are in progress
- Perform related and special duties as assigned
Minimum Requirements
- Self-motivated individual who works well with others and on their own
- Experience with sound boards and live-sound mixing is required (experience with digital audio mixers and systems is a plus).
- Must be able to work in a performance-based environment where productivity is measured.
- Must be a self-motivated individual who works well with others and on their own with excellent technical and customer service skills.
- Must have a basic understanding of audio or video processes and equipment.
- Ability to successfully negotiate conflicting interests.
- Must be able to successfully complete ITS initial and subsequent training courses including evaluation period
- Experience working one-on-one with customers
Preferred Requirements
- Should have a “musical” ear and be able to mix bands with multiple instruments and vocalists.
- First and second year students preferred
Work Environment/Conditions
- Work conditions vary, depending on location of events. All of the following conditions may be encountered:
- Standard and professional office environment
- Auditoriums (large and small)
- Conference and meeting rooms
- Field work/offsite (varies)
- Occasional work outdoors
- Work equipment utilized the following:
- Multifunction Devices (Fax, Copy, Scan)
- Phone
- Computer
- Audio mixing and processing equipment
- Audio/video cabling, instruments, and staging
- Video routing and projection equipment
- Physical Requirements:
- Standing - 60%
- Sitting – 40%
- Bending
- Lifting up to 50 lbs
- Typing
This is a part-time position: Hours vary, 15-20 hours per week
No travel necessary for this position.
