Support the Regional Account Manager (RAM) as the control tower for the customer's business activities across the Asia region, ensuring daily shipment execution, station coordination, and data quality, while also preparing global reports for the customer, including KPI, QBR, and pricing.
KEY RESPONSIBILITIES
Daily Shipment Follow-Up
- Follow up daily on shipment status, pick-up, booking, and delivery progress for the customer's shipments within the region.
- Execute day-to-day communication with the customer and origin/destination offices to arrange and track shipments.
Regional Station Coordination
- Coordinate with all stations, branches, and agents in the region to handle operational queries and align on shipment requirements.
- Support the Regional Account Manager (RAM) by relaying the customer's requirements and updates to the relevant stations.
System Entries & Data Maintenance
- Enter and maintain shipment, rate, and billing information in the system accurately and on time.
- Update and maintain data quality in the tracking system to ensure accurate shipment visibility.
Reports Monitoring & Updates
- Prepare and update reports for Asia region business activities, and compile global reports for the customer, including KPI, QBR, and pricing.
- Monitor KPI metrics, including OTP, data quality, EDI, and billings, and report status to the RAM.
Issue Follow-Up
- Follow up on logistics issues, claims, and operational abnormalities, and escalate to the RAM when resolution is needed.
- Compile relevant data to support the RAM in identifying root causes and resolutions.
Project & Ad Hoc Support
- Monitor and update project progress status for the project team.
- Support continuous logistics ad hoc tasks as assigned.
ESSENTIAL JOB QUALIFICATIONS
Education/Technical Skills
- College graduate.
- Proficient in Microsoft Office (Word, Excel, PowerPoint), email, and general internet applications.
Knowledge/Work Experience
- Minimum 3 years of freight forwarding experience required (experience in a key account management team is a plus).
- General knowledge of air and ocean imports/exports, customs, and rate management.
Key Behavioral Competencies
- Strong communication and relationship-building skills with a customer service attitude.
- Proactive, detail-oriented, and skilled in identifying and resolving operational issues.
- Good planning, organization, and problem-solving skills.
