Operations Assistant

Keep Care Moving – Join MorseLife PACE as an Operations Assistant.

About MorseLife

For more than 40 years, MorseLife Health System has been setting the standard for exceptional senior care in South Florida. As a nonprofit healthcare system, we are dedicated to enriching the lives of older adults through compassionate care, clinical excellence, innovation, and service.

We are proud to be recognized as a:

•    Great Place To Work® Certified employer

•    5-Star Teaching Nursing Home

•    Recipient of the Gold Seal Award from the Governor’s Panel on Excellence in Long-Term Care

At MorseLife, learning never stops. As a respected teaching organization, we proudly partner with leading colleges, universities, and healthcare training institutions to educate and mentor the next generation of healthcare professionals. Through our robust clinical rotation program, students gain valuable hands-on experience while working alongside experienced clinicians and interdisciplinary teams dedicated to excellence.

Our academic partners include:

•    Academy for Nursing and Health Occupations

•    Barry University

•    Florida Atlantic University (FAU)

•    Florida International University (FIU)

•    Keiser University

•    Lynn University

•    Nova Southeastern University (NSU)

•    Palm Beach State College (PBSC)

•    South Florida Healthcare Institute

•    South University

•    University of Miami (UM)

Whether you’re beginning your career or bringing years of experience, you’ll find opportunities to learn, grow, and make a meaningful impact every day.

MorseLife by the Numbers

•    40+ years of serving South Florida seniors and their families

•    1,700+ dedicated team members united by a shared mission

•    5-Star Teaching Nursing Home recognized for excellence in care

•    Great Place To Work® Certified workplace

•    Gold Seal Award recipient from the Governor’s Panel on Excellence in Long-Term Care

•    11 academic partnerships helping educate tomorrow’s healthcare professionals

•   Comprehensive continuum of care, including Independent Living, Assisted Living, Memory Care, Skilled Nursing,

    Short-Term Rehabilitation, Hospice, Home Health, PACE, and Community-Based Services

•   Mission-driven nonprofit organization committed to excellence, compassion, and innovation

Position Summary

This role is responsible for the daily operations and efficient scheduling of specialty appointments in the community, clinics, and medical records. The position encompasses a Schedule Coordinator role as well as Utilization Review Coordinator.

How You’ll Make an Impact

•  Scheduling of specialty appointments in the community and coordination of specialty clinics for Pace participants, including coordination of transportation, submission of necessary documentation and confirmation of appointment status.
• Review of medical record requests – requesting medical records from specialty providers on confirmed appointments; updating authorizations for hospitalizations, requesting hospital clinicals.
• Cross training for understanding of all aspects of the Operations Assistant position (Scheduling and Utilization Review).
•  Professional communication skills and ability to provide excellent customer service to peers, community professionals, and participants.
• Works closely with providers for efficient processing orders.
• Train department on updates to EMR processes as needed.
• All other duties as assigned.

What You’ll Bring

Due to data analysis, technical writing, and document control, this position needs to have excellent computer skills. They should know Excel, Word and other supporting quality software.

Needs to be detail oriented and organized. Able to learn new skills quickly, manage their time effectively, and spend a lot of time communicating with other staff members

Core skills:

•  Operational knowledge of Excel {Spreadsheet development}.
• Customer Service and communication skills.
• Experience in PowerPoint, Excel, Word, Outlook.

Certificates, Licenses, Registrations

•  Bachelor’s degree in healthcare business management or related field, preferred.
• Minimum of 1 year of related experience with the elderly population, preferred.