This position is responsible for the efficient day-to-day operations of a clinical department. The Operations Manager is tasked with the supervision, coordination, and evaluation of all support staff to ensure excellent patient care and satisfaction.
Essential Functions
- Organizes, plans, audits, and oversees all department utilization and organization activities including schedule management, recommending, and implementing strategies to increase utilization and reduce appointment no shows and ensuring operational efficiencies are implemented.
- Responsible for financial related activity including monitoring and adhering to the clinical department budget.
- Manages workflow, performance, and overall clinical department operations achieving expert care, superb service, and maximum physician/staff productivity.
- Manages and oversees the day-to-day functions of the clinical department, delegates responsibilities and manages Clinic operations.
- Interviews, hires, onboards, and trains employees.
- Coaches, counsels, and develops employees.
- Maintains on-call and provides appointment schedules in the computer system.
- Handles patient complaints and prepares incident reports for leadership team review.
- Assesses and provides coordination for space needs and work orders within the clinical department.
- Supports and coordinates provider and support staff onboarding.
- Maintains regular and predictable attendance.
- Performs other duties as required.
Position Qualifications
Minimum Qualifications:
- Bachelor’s degree in related field with three (3) years of healthcare leadership experience or,
- Registered Nurse (RN) Degree with three (3) years of healthcare leadership experience, or
- High school diploma or general education degree (GED) equivalent to five (5) years of healthcare leadership experience.
