Job Summary:
The Front Desk Receptionist/Medical Assistant for Mountain Spring Podiatry's Norfolk location is the first point of contact for patients, visitors, and vendors entering our medical offices. This role is crucial in creating a welcoming and professional environment while efficiently managing the flow of patients and handling administrative tasks. This role is responsible for ensuring that patient check-ins, scheduling, and inquiries are handled promptly and accurately, contributing to a positive experience for all who interact with our practice.
Key Responsibilities:
- Greet patients, visitors, and vendors in a friendly and professional manner while providing exceptional customer service throughout the patient visit.
- Manage patient check-in and check-out, including verifying demographic and insurance information, collecting payments, scheduling follow-up appointments, and providing necessary paperwork and instructions.
- Schedule patient appointments, tests, and treatments while coordinating with clinical staff to ensure efficient patient flow.
- Answer and direct phone calls, respond to patient inquiries, and provide information regarding office services.
- Escort patients to exam and procedure rooms and prepare them for examinations, treatments, and procedures.
- Obtain and document patient vital signs, report abnormal findings to the provider, and accurately record patient information in the electronic health record (EHR).
- Assist providers during examinations and procedures by preparing treatment rooms, instruments, supplies, and patients.
- Educate patients on procedures, aftercare, medications, and follow-up instructions while providing support and reassurance during treatment.
- Maintain exam rooms, treatment areas, and the front office by cleaning, restocking, sterilizing equipment, and ensuring supplies are readily available.
- Collaborate with providers and administrative staff to ensure efficient office operations and high-quality patient care.
- Maintain patient confidentiality and comply with all HIPAA, OSHA, infection control, and other applicable healthcare regulations.
- Travel to all practice locations as assigned or needed.
Qualifications
- HS diploma or equivalent required
- 2+ years of experience working in outpatient setting handling receptionist/front desk duties
- Previous medical assistant experience preferred
- Experience with Athena EHR preferred
- Proficient in Microsoft Office Suite applications
- Must be detail oriented and able to multitask
- Must have ability to prioritize and work both independently and as part of a team
- Willingness to cross train and assist in clinical duties
