Customer Care Advisor - Part-Time

Location:

Remote (UK or Ireland) Fixed Term: 21st September - 20th December 2026 Hours: Part-Time | 28  Hours within:  Monday – Friday: 6:30am – 10:00pm  Saturday & Sunday: 9:00am – 5:30pm  Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly and motivated, Customer Care Advisor to join our vibrant, remote team.

About the Role   Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a part-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.  Provide fast, friendly, and effective support via phone, live chat, and email  Help customers throughout their journey—from product queries to post-purchase care  Collaborate with internal teams to provide timely resolutions  Monitor and report customer trends to improve our service  Take ownership of your personal development and contribute positively to the team  Maintain strong performance aligned with KPIs and company values  Fluent in English (spoken and written)  Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)  Clear, confident communicator with excellent written skills  Comfortable handling challenging conversations with empathy and professionalism  Familiar with tools like Outlook, Word, Excel, and web browsers  Experience with eCommerce platforms (e.g.

Amazon, eBay) and contact centre platforms is a bonus  Positive, energetic, and proactive with a “can-do” attitude  Thrive in a fast-paced environment and enjoy working as part of a supportive team  Competitive salary and benefits package Fully remote working 50% staff discount & 25% for family and friends