Are you passionate about technology, automation, and continuous improvement? We're looking for an ITSM Administrator to play a key role in enhancing our IT Service Management capability.
In this role, you'll help drive operational excellence by supporting and optimising our ITSM platform, enabling seamless integrations across enterprise systems, and improving service management processes. You'll collaborate with technical and business teams to deliver innovative solutions that create real value across the organisation.
Relevant IT Diploma/ Degree and ITIL would be advantageous
2-3 years in IT Service Management environments
Process Knowledge e.g., Incident Management, Problem Management, Change Management, Asset Management, Configuration Management, Contract Management, Knowledge Management and Project Management.
Experience integrating ITSM platforms (Xurrent, ServiceNow, Manage Engine, Jira etc.)
Experience supporting cross‑platform workflows and automation
Working knowledge of JavaScript, HTML, CSS, and SQL, with the ability to support platform configuration, integrations, automation, and reporting.
Experience working with REST APIs, webhooks, and system integrations.
Strong communication skills, attention to detail, and a willingness to learn
Ideally based in Durban, as this is an office-based role.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Mr Price Group is a South African retail group that offers a wide range of clothing, footwear, and homeware products.