Brand & Customer Manager / Associate Brand & Customer Manager – Oncology

Job Description

About the Role

At our company, we are dedicated to advancing cancer care through innovative healthcare solutions. We are looking for an agile, proactive, and collaborative professional to join our Oncology Commercial Team as a Brand & Customer Manager (BCM) or Associate Brand & Customer Manager (A/BCM). This opportunity is open to both experienced pharmaceutical marketers and high-potential commercial professionals (e.g., Field or Medical Representatives, KAMs, Marketing or Digital Specialists) looking to grow their careers in oncology. Depending on the candidate’s experience, capabilities, and business needs, the role may be offered at the BCM or A/BCM level.

Key Responsibilities

Strategic Planning & Market Insights

• Gather customer insights, market intelligence, and competitive trends to identify business opportunities.

• Support the development and execution of brand and customer strategies aligned with local and regional priorities.

• Contribute to portfolio planning, forecasting, and performance monitoring.

Customer Engagement & Omnichannel Execution

• Coordinate customer-focused initiatives, omnichannel campaigns, and educational activities.

• Support the development and localization of compliant promotional and non-promotional materials.

• Monitor campaign performance and recommend improvements to maximize impact.

Cross-Functional Collaboration & Commercial Excellence

• Partner with Medical Affairs, Market Access, Sales, and other stakeholders to deliver business objectives.

• Track key business KPIs, sales performance, and budget utilization.

• Support field force effectiveness through training, communication, and customer-focused solutions.

Scope by Seniority

Brand & Customer Manager

• Leads assigned indications, drives brand strategy and execution, and serves as a key liaison with local and regional stakeholders.

Associate Brand & Customer Manager

• Supports strategy implementation, project coordination, and execution under the guidance of experienced colleagues.

Qualifications & Competencies

Required Qualifications

• University degree in Business, Economics, Life Sciences, Pharmacy, Medicine, or a related field.

• Fluency in Polish and professional proficiency in English.

• Strong analytical mindset and ability to translate insights into action.

• Understanding of customer engagement, digital channels, and data-driven decision-making.

• Excellent communication, collaboration, and stakeholder management skills.
• High learning agility, curiosity, and willingness to work in a fast-evolving oncology environment.

Experience Profile

Brand & Customer Manager

• Proven experience in pharmaceutical marketing and commercial strategy execution.

• Demonstrated ability to develop brand plans, lead cross-functional projects, and drive business results.

• Experience in Oncology or specialty care markets is considered an advantage.

• Understanding of reimbursement processes, the hospital environment, and stakeholder management is a plus.

Associate Brand & Customer Manager

• Experience in pharmaceutical commercial functions such as Sales, Medical Representative, KAM, Commercial Operations, Marketing Support, or Digital Marketing.

• Strong learning orientation and aspiration to develop within oncology marketing.

Required Skills:

Brand Marketing, Customer Insights, Customer Management, Data Analysis, Key Metrics

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

10/9/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.