Are you passionate about aftersales operations, dealership performance, and helping teams embrace digital transformation? Do you thrive in the field, working directly with dealership teams to drive change and improve customer service processes?
We are looking for a Field Coach & Change Management Consultant to support the rollout of the Digital Job Card Programme across the dealer network.
As a trusted advisor and coach, you will work closely with dealership teams to ensure the successful implementation and adoption of the Digital Job Card solution. Your focus will be on helping aftersales departments integrate new digital processes into their daily operations while maximizing user engagement, efficiency, and business performance.
Key Responsibilities
✅ Present and demonstrate the Digital Job Card solution to dealership management and aftersales teams.
✅ Deliver engaging training sessions and workshops for service advisors, workshop teams, and key stakeholders.
✅ Support dealerships throughout their change journey, helping them adopt new processes and ways of working.
✅ Provide on-site operational coaching and hands-on support during implementation.
✅ Identify, document, and report issues, incidents, and opportunities for continuous improvement.
✅ Collaborate with the central project team and other programme stakeholders to ensure a consistent rollout approach.
✅ Track progress, share best practices, and help drive long-term user adoption.
This is an exciting opportunity to be at the forefront of digital transformation within the automotive industry. You will play a key role in helping dealerships modernize their operations, improve efficiency, and enhance the overall customer experience.
If you are a natural coach, change champion, and automotive professional who enjoys making a real impact in the field, we'd love to hear from you.
Apply today and help drive the future of aftersales operations.
MSX International | Automotive & Mobility Business SolutionsHome - MSX International
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.