The Senior Representative provides day-to-day operational support to digital transformation initiatives that enhance the customer experience. This includes documentation of customer journeys, testing of tools, capturing feedback from end-users, and assisting with user training and content updates. The representative also contributes to performance reporting and continuous improvement based on usage trends.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
MTN is a telecommunications company providing mobile and digital services.