Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This role sits within Client Services, a vertical of Digital Engineering Services (DES), the organisation’s core infrastructure function.
DES is responsible for delivering secure, scalable, and resilient infrastructure capabilities across the enterprise, including Storage, Network, Platform, SOC, and Service Management. Within this, Client Services team focuses on end-user-facing technologies, covering Desktop Services, Application Delivery and Messaging & Collaboration.
This role leads the enterprise messaging and collaboration portfolio, with a mandate to deliver robust, secure, and user-centric platforms such as Microsoft 365, Exchange Online, Teams, and related services. The role is instrumental in enabling modern, compliant, and efficient communication and collaboration for thousands of users across 15+ EMEA locations.
NUMBER OF DIRECT REPORTS
· Zero direct reports
MAIN PURPOSE OF THE ROLE
The Messaging and Collaboration SME will be responsible for the design, implementation, administration and optimisiation of enterprise messaging, collaboration, and mobile device management platforms. This includes Microsoft Exchange (on-premises and Online), Microsoft 365 (M365), Intune, and related technologies such as Teams, SharePoint Online, , Co-Pilot, Intune and Azure Active Directory.
This is an engineering and delivering focused role, providing technical leadership, project execution, and tier-3 escalation for complex issues. The SME will act as technical authority and trusted advisor to internal IT teams, driving modernisation initiatives, ensuring service reliability, and aligning collaboration solutions with business goals.
Agility, customer centricity and creativity will be critical for the successful candidate to fit into the organization. The Messaging and Collaboration engineers performs a wide variety of evaluations, maintenance, installation, and training tasks to ensure the messaging systems and infrastructure related equipment meets company and user satisfaction.
This combined with a large project pipeline, will allow someone with the right skills to have exposure to both BAU and project work. The environment is fast paced and allows huge exposure to the latest technologies, coupled with the ability to be involved with the planning, design and commissioning, of new and existing requirements.
KEY RESPONSIBILITIES
1. Act as the technical lead for messaging, collaboration, and mobility project initiatives, ensuring solutions are delivered on time, within scope, and to high quality standards.
2. Lead and contribute to the design, engineering, and implementation of collaboration platforms, including Exchange, Microsoft 365, and Intune.
3. Provide technical direction, planning, and execution oversight during solution design, migration, and modernisation projects.
4. Work collaboratively with project managers, architects, and stakeholders to ensure effective communication, delivery, and governance of technical initiatives.
5. Design, implement, and maintain Exchange On-Prem and Exchange Online environments.
6. Develop and manage hybrid configurations and migration strategies.
7. Administer and optimise Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, and Compliance Centre).
8. Implement and maintain email security controls (SPF, DKIM, DMARC, anti-spam, DLP, ATP).
9. Ensure service reliability, scalability, performance, and compliance across messaging and collaboration platforms.
10. Provide Tier-3 support and act as as the escalation point for complex technical issues.
11. Deliver engineering level implementation and solution delivery as part of transformation and operational programs.
12. Maintain comprehensive documentation, system diagrams, and technical standards for continuity and governance.
13. Collaborate closely with cross-functional teams on security, networking, and integration.
14. Contribute to strategic roadmap, ensuring alignment with enterprise architecture and continuous improvement goals.
WORK EXPERIENCE
Work Experience
Essential;
Beneficial;
SKILLS AND EXPERIENCE
Functional Competencies:
Essential;
· Strong analytical and problem-solving abilities.
· Excellent communication and stakeholder management skills
· Demonstrated leadership in incident, problem, and change management.
· Ability to translate business needs into technical solutions.
· Strong documentation, process, and reporting capabilities.
Beneficial;
Technical Competencies:
Essential;
Beneficial;
Education / Qualifications:
Essential;
PERSONAL REQUIREMENTS
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
MUFG Bank, Ltd. is a global financial services company providing a wide range of services including banking, securities, and asset management.