Business Banking Officer

We are looking for a Business Banking Officer to support the growth and servicing of our business-banking portfolio. In this role, you will assist SME and corporate clients with onboarding, account servicing and payment-related requests while ensuring full compliance with KYC, AML/CFT and internal-risk requirements. You will work closely with Sales, Operations, Compliance and other teams to deliver excellent customer experiences and help improve our business-banking processes.

Key responsibilities

• Act as a primary contact for business customers, responding to enquiries and providing clear, accurate information on products, services and processes.

• Support the acquisition, onboarding and ongoing servicing of SME, corporate and other non-retail clients.

• Collect, review and maintain client documentation, including company, director, signatory and ultimate beneficial owner information.

• Coordinate customer due diligence, screening and risk-assessment activities with Compliance and other relevant control functions.

• Identify incomplete, inconsistent or higher-risk cases and escalate them promptly in line with internal procedures.

• Assist business customers with account opening, maintenance, payment and deposit-related service requests, and issue resolution.

• Maintain accurate records of customer interactions, applications, documentation, decisions and follow-up actions.

• Work closely with Sales, Operations, Product, Risk, Compliance, Legal and Customer Service to deliver timely customer outcomes.

• Monitor service performance, recurring customer issues and operational risks; recommend practical process improvements.

• Support the launch or enhancement of business-banking products by providing customer and operational input.

• Treat customer data confidentially and act with integrity, fairness and transparency in all business dealings.

Required qualifications and experience

• Bachelor’s degree in Business, Finance, Banking, Economics or a related field, or equivalent relevant experience.

• 2+ years’ experience in business banking, corporate/SME customer service, banking operations, onboarding or a similar financial-services role.

• Working knowledge of KYC/CDD, AML/CFT and sanctions-screening principles for legal entities and beneficial owners.

• Understanding of business-banking products, customer journeys and operational processes.

• Strong customer communication, organisation and stakeholder-management skills.

• High attention to detail, sound judgement and ability to manage multiple cases to deadlines.

• Proficiency with Microsoft Office and CRM/core-banking or workflow systems.

• Professional English required; additional relevant European languages are an advantage.

The starting salary for this position is €27k gross per year.