Security Services Representative

Job Title:                  Security Services Representative 

Reports to:               Associate Director, Safety + Security Management; Security Supervisors

Department:            Safety + Security 

Supervises:             Does not supervise others

Work Schedule:      35- 40 hours per week, (including Friday - Sunday). This role requires weekend availability. 

Salary:                    $23.09 per hour.  This is a non-exempt FLSA position.

One day and one swing shift available. 

Position Summary

The Security Services Representative supports our day operations, and the transition to swing shift operations. This role works from mid to late-morning through late afternoon to early evening. Security Services Representatives perform security operations of a multi-site security program for the museum to ensure adequate, effective coverage of security needs during their scheduled shifts.  They act as liaison to both internal and external contacts, including museum guests, employees, event attendees, business vendors, contracted staff, local police, fire, and other public safety-related entities.

Security Services Representatives promote a positive guest experience while applying museum policies, ensuring that the guests’ first and last impression of Museum of Pop Culture (MOPOP) is memorable, reflecting museum core values. 

Essential Job Duties (other duties as assigned)

• Monitor security systems and building controls, dispatch information to appropriate personnel.
• Monitor security surveillance systems, building automation systems and/or security and fire alarm controls.
• Perform rounds, secure areas, and provide directional information to guests.
• Provide event security services for rentals, internal, and external special events.
• Write incident, accident, and unusual occurrence reports.  
• Make security observations and recommendations to security leadership team members.
• Interact with other museum departments in the routine course of security activities.
• Greet, escort, assist guests’ needs to provide high quality guest services as trained.

MOPOP Community:

• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
•           Contribute to a consistent customer service standard across all departments.
•            Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.

Minimum Qualifications

• A minimum of 1 (one) year of security experience in a public interactive setting, including experience in facility, crowd management and event security or a minimum of 2 (two) years of strong customer service experience preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule that includes weekends.
• Able to assume high levels of responsibility and maintain confidentiality.
• Ability to handle stress and stay focused, even-tempered, and congenial.
• Excellent communication skills required to ensure exceptional service for both the public & internal guests.
• Ability to work effectively in a collaborative and diverse team environment.
• Strong organizational skills and ability to manage a continuous workflow in a high volume, high expectation environment.
• Strong interest in the popular culture topics presented at Museum of Pop Culture (MoPOP), including but not limited to music, film, television, and digital media.
• Genetec experience a plus.

Benefits

This temporary full-time position includes Medical/Vision insurance, Dental insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, up to 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.

Why MOPOP?

We’re really glad you’re thinking about joining the team at MOPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.

MOPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!

MOPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility

Our mission is to activate the world-shaping power of pop culture through participative experiences, discovery, and play. We believe pop culture connects us, and that it is powerful, complex, alive and who we are. MOPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA2S+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey.

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Please email [email protected] if you need reasonable accommodations during the application or hiring process.

Don't meet every single requirement? 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At MOPOP, we are dedicated to building a diverse and inclusive workplace. If you are excited about a role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the candidate we are looking for!