Job Summary:
The server/attendant must provide friendly, efficient service of food and beverages & retail desired by guests and then collecting accurate payment.
Overall Responsibilities:
Serve food and beverages, and/or assist in all store operations (Marketplace and MarketplaceBeach) while maintaining the highest quality service standards and hospitality for all guests. The server/attendant must maintain the work area and equipment in a clean and operational status, follow up cash handling procedures self-cashier, complying with Marriott’s standards of food handling and food service at all times.
JOB REQUIREMENTS:
Qualification Standards:
- Bachillerato diploma or higher
- Or Título de un centro de enseñanza en Hostelería/Restaurante.
- Previous F&B and Retail experience is a plus
- Experience in a hotel or related field preferred
- English is required
- Exerting up to 20 kg of force occasionally and/or up to 9 kg of force frequently or constantly to lift, carry, pull, push or otherwise move objects
- Poseer el “Carné de Manipulador de Alimentos”.
- Rotate all F&B and Retail outlets (EL Med, Beach Side, La Taperia, Market Place and Market Place Beach and other future openings in F&B and Retail)
- Flexibility to work on different shift as am, pm, weekends and holidays.
Profile of qualifications:
Good communication skills, outspoken, enthusiastic, open-minded, polite, warm friendly with a natural smile, calm, professional disposition, responsible, self confident, good organisational skills, presentable appearance, team player, able to entertain, able to work under pressure, reliable, dependable, honest, flexible and a positive attitude which reflects the passion to create incredible vacation experience
Essential skills:
- Hospitable and outgoing mentality
- Good communication skills
- Service and detail oriented
- Accurate
Tools & Equipment:
Items include but are not limited to: wine opener, telephone, point of sale system, calculator, carpet sweeper or vacuum, mop, coffee and espresso machines, juice machines, credit card reference checking systems
Functions & duties:
- Approach every guest and associate in a friendly, service-oriented manner
- Maintain regular attendance in compliance with the Marriott standards, as required by scheduling will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
- Comply at all times with the Marriott standards and regulations to encourage safe and efficient hotel operations
- Check work place assigned to you prior to opening for proper set up and cleanliness
- Handle station assigned to you, do not leave the floor except with permission of your supervisor
- Be knowledgeable of all menu items, their garnish, contents, preparation methods and prices
- Be knowledgeable off all Retail products and prices
- Be prepared to answer any guest question about the menu in a direct, concise way
- Know use records
- Be aware of daily specials and ‘86’ items
- Smile and greet guest upon arrival
- Speak to guest in a warm, friendly and courteous manner. Use their name as often as possible
- Avoid slang and hotel jargon
- Serve guest order promptly and according to service standards
- Be able to operate the point of sale equipment (Squirrel). No voids or deletes, reprints of checks etc. without management approval
- All food and beverage orders must be pre-rung in the Squirrel. No F&B items must be given out without a check
- Follow guest order procedures as trained, write neatly and clearly on the guest check. Repeat guest order at all times
- Know proper beverage, liquor and wine service
- Buss all tables with attention to following areas:
- Table top dry and non sticky
- Pick up litter
- Ashtrays clear and clean after max. 2 butts and after each table service
- Table accompaniments reset and clean according restaurant procedure
- Maintain two clean side towels at all times. One should be damp for cleaning table tops and a dry towel for wiping chairs
- Proper bussing procedures
- Glassware will not be stacked in glassware
- All silverware will be flat on tray, not dishes
- All condiments are returned to their proper place in side stands or aisle
- All soiled ashtrays will be replaced with clean ashtrays taken to utility, never empty the ashtray at the table
- Trays to be well balanced
- Always back trough doors, never kick
- Always stop when someone crossed your path, be alert to everyone, welcome guest at al time.
- In case of guest complain use the P.L.E.A.S.E.D. process to do everything in your response procedure to ensure that the guest is delighted.
- Understand empowerment principles to ensure guest satisfaction. Think of creative ways to say YES
- Gather and implement all tools for running shift, e.g. pen, wine opener and lighter
- Ensure that all side work is done on daily basis
- Make us of up selling and suggestive selling techniques to increase guest satisfaction and sales
- Responsible for shipment/invoice verification, merchandise, pricing, stoking and assist in inventory control.
- Have knowledge of all activities in the resort.
- Be knowledgeable of C-7 sheet and spillage sheet.
- Comply with Checklists
- The server has to perform other duties as required
In addition to these functions, he/ she is expected to:
- Provide warm and friendly service at all times
- Practice safety standards at all times
- Understand the Guest Response procedures and report all complaints to AYS
- Attend department meetings
- Inform your manager if issues exist that you can’t solve
- Adhere to the time set for meal breaks
- Be able to work all shifts, weekends and holidays
- Adhere to all Hotel policies and internal procedures
- Present a professional appearance at all times and comply with all grooming and uniform
standards
- Attend and participate at 15 Minutes pre-Shift Meetings every day
- Develop and maintain positive communication skills with peers, managers and all other
departments in the hotel
- Be flexible to assist other departments when needed with authorization from your manager
- Carry out all reasonable requests by management which he/she is capable of performing
- Other duties as required
Physical job requirements:
- Frequent bending, kneeling and stooping, lifting up to 30kg, climbing ladders and up to 5 floors of stairs
- Walking and working outside of air-conditioned areas
- Maintain a neat and professional appearance at all time
Notice:
This hotel operates 7-days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move you from your accustomed shift and/or rotate you over different departments and properties as business demands. In addition, this is a hospitality service driven business: therefore, a friendly, hospitable personality must be projected at all times.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
