CSR I

ESSENTIAL JOB FUNCTIONS

• Promptly respond to customer quote requests with accurate quotations, noting any applicable exceptions.
• Enter and maintain customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order reports and check with production and purchasing on status of open orders.
• Professionally answer incoming calls.
• Be a liaison between production and customer service.
• Any other duties needed to help drive our vision and abide by our organization’s values.

SKILLS and ABILITIES

• Excellent written and verbal Communication skills
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem solving skills
• Highly organized and detail oriented
• Able to effectively facilitate meetings and provide procedural training
• Have good temperament to handle both customer / internal issues, disputes and emergencies
• Fluent typist