This is an entry level position that requires a high level of attention to detail to accumulate large data sets with a high degree of accuracy. All training required for the position will be provided on the job. Grocery store, restaurant (in either front of house or back of house), and other food retail experience is a HUGE plus. As a Technician in the lab, you'll get to go behind the scenes to see, firsthand, how much effort and attention is given to food quality by major food producers.
Essential Functions and Responsibilities
● Perform physical testing procedures, identifying the specified physical characteristics of a sample, according to client requests and specifications. This includes: Ongoing review of existing client-specific evaluation and related methods in order to suggest modifications and improvements. Ensure that all methodology is implemented and tested so that all analysis activities are in compliance with quality, safety, and other applicable standards and procedures.
● Communicate with Supervisor or Technical Support personnel any concerns with testing procedures in order to provide information to clients as necessary. Liaison with local and regional customer care as required, including TAT updates.
● Provide results and additional information according to the time frame established by Department Leadership and Customer Requirements and inform Leadership of any late or out of spec results as soon as possible. Perform testing, record data in LIMS, review accuracy of data in order to produce reports to clients.
● Read, calculate and record analysis data to produce LIMS-generated reports for customers. Correct any discrepancies that may occur. Occasional calculations performed outside of LIMS need to be documented and maintained per Good Laboratory Practices.
● Receive and log in samples prior to analysis. Review sample and any attached to documentation to assign an identification number and enter information into Laboratory Information Management System (LIMS). Prepare documentation as necessary.
● Contact customers, customer care and off-site leadership when necessary, to obtain and clarify missing or unclear information to ensure that identification of client code, test code, and sample contents are accurate.
● Store samples in appropriate manner until analysis is completed and appropriately dispose of extra samples. Ensure sample integrity is maintained upon arrival at the laboratory.
● Prepare samples to be shipped to other labs when necessary, follow appropriate procedures and maintain all related documentation.
● May assist Department Personnel with the development of customized client reports or data entry into a customer database. Activities include: collection of data, analysis of data and transfer of data.
● Support corporate quality and continuous improvement process. Support QA retail testing in terms of specification review/development and testing protocols.
● This position has the responsibilities and authority to identify departures from the quality system or test procedures and document such observations in accordance with the prescribed complaint system.
● Other related duties as assigned.
● At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner.
Communication
● The incumbent has occasional contact with the personnel outside the immediate working unit and organization.
Job details are sourced from the employer's original posting.
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