Portfolio Planning and Delivery Manager

As our Portfolio Planning and Delivery Manager, you'll lead the Roadside portfolio of initiatives, ensuring programs are prioritised, coordinated and successfully delivered into frontline operations. Combining people leadership with hands-on program delivery, you'll work across the business to drive operational readiness, manage change impacts and bring complex initiatives to life. This is a unique opportunity to influence strategic outcomes, lead a high-performing team and help shape the future of Roadside services.

What You'll Do 

• Lead Roadside's annual planning process, partnering with senior leaders to turn strategic priorities into a clear, prioritised and executable roadmap.
• Manage a portfolio of initiatives, ensuring effective prioritisation, sequencing, dependency management and visibility of delivery impacts across the business.
• Align stakeholders across Operations, Digital, Technology and Finance to support investment decisions, business case development and successful delivery outcomes.
• Provide portfolio governance through reporting, risk management, decision-making forums and executive-level communications.
• Lead complex business initiatives from concept through to implementation, ensuring solutions are practical, customer-focused and operationally effective.
• Drive operational readiness activities, including testing, process readiness, stakeholder engagement and transition planning for new initiatives.
• Build strong relationships with cross-functional teams and subject matter experts to deliver successful change and business outcomes.
• Lead, coach and develop a small team, creating accountability, capability growth and a high-performance culture.

What You'll Bring 

• Experience leading portfolios, programs or large-scale business initiatives within complex operational environments.
• Strong strategic planning and prioritisation skills, with the ability to balance competing demands and align stakeholders to business objectives.
• Proven people leadership experience, with a track record of developing teams and delivering results through others.
• Exceptional stakeholder engagement and communication skills, including the ability to influence and align senior leaders and cross-functional teams.
• Experience managing governance processes, reporting, risks and dependencies across multiple concurrent initiatives.
• Strong commercial and delivery acumen, with experience supporting business case development, investment planning and decision-making.
• The ability to assess change impacts, manage operational readiness and ensure successful implementation of business initiatives.
• Exposure to service operations, contact centres, operational readiness, change management or service delivery environments will be highly regarded.
  As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts

• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more

• Discounts on a range of NRMA personal insurance products including car, home & travel

• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong 

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Join the NRMA and grow your career with us.  Apply now, we cannot wait to hear from you or visit our careers site to find out more!

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.