Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.
You’ll thrive at MyHeritage if you’re:
At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:
Our employees enjoy a range of benefits to enhance work-life balance and well-being:
Please send your application in English.
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
MyHeritage is an online genealogy platform with website, mobile apps, and DNA testing services. It allows users to explore their family history, discover relatives, and trace their origins.