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    MY

    MyHeritage

    Internet

    Retention Representative

    Tel Aviv, IsraelOn-SiteFull-timePosted 3w ago
    All MyHeritage jobs

    Job description

    Are you a great communicator with a passion for helping people?
    Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.

    As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.

    What you bring

    You’ll thrive at MyHeritage if you’re:

    • A fluent English speaker, additional languages are an advantage
    • Experienced in sales or retention (telemarketing experience is a plus)
    • A fast learner and problem-solver
    • Motivated, independent, and proactive

    What we offer

    At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:

    • High salaries
    • A comprehensive benefits package
    • Flexibility in shifts
    • A fun, young working atmosphere

    Our employees enjoy a range of benefits to enhance work-life balance and well-being:

    • Hybrid work model with flexible working hours
    • Modern, beautiful office in Tel Aviv
    • On-site gym and pilates classes
    • Dog-friendly office
    • Well-stocked kitchens

    Please send your application in English.

    #LI-Hybrid

    Job details are sourced from the employer's original posting.

    Open job posting
    MY

    About the company

    MyHeritage

    MyHeritage is an online genealogy platform with website, mobile apps, and DNA testing services. It allows users to explore their family history, discover relatives, and trace their origins.

    View all MyHeritage jobsLinkedIn
    Industry
    Internet
    Founded
    2003
    Open roles
    5

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