As a Professional Services Engineer III, you will implement solutions for complex technical environments. You will develop and implement project work plans for a wide range of clients and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for Mytech’s project team.
- Review scope of work and create project execution plans
- Provide remote and on-site server/workstation support and maintenance
- Install applications and operating systems on client hardware
- Create thorough and accurate documentation on all projects and support incidents
- Configure and install servers, Windows networks, firewalls, switches, and other related equipment, devices, and systems
- Assist internal teams with inquiries regarding new and current network deployments and reconfigurations
- Investigate user problems and identify their source; determine solutions; test and implement solutions
Required
Minimum 5 years of experience supporting and implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment.
Required Proficiencies: Modern Windows Desktop and Server platforms, Active Directory, Group Policy, Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless), Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, and other MS Cloud and Hosted Solutions
Preferred
- Utilize proper troubleshooting methodology and the OSI model to fix client issues
- You will be an escalation point for your team’s more difficult technical issues, as well as an escalation point for during and after-hours emergency support issues
- Ability to concisely document systems, processes, issues, and resolutions; professional writing skills required
- Excellent interpersonal, communication, and documentation skills
- Proven history of mentoring and training of a technical team (Tier 1 and Tier II team members)
- Effective facilitation of client technical resolution plan
- Strong problem solving and critical thinking abilities
- Ability to successfully and effectively work independently and within a team structure
- Self-motivated and responsive to management and clients
- Strong organizational skills and attention to detail
- Experience working with time tracking/ticketing software
- Complete prospective client technical evaluations and execute deep dive discoveries for new clients during onboarding
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Exceptional ability to develop productive and positive relationships with customers and colleagues
- Professional certifications based on Mytech training standards: MCSA, MCSE, CCENT, CCNA, CCNP, VCP-DCV
Mytech offers a comprehensive benefits package which includes:
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision fully covered options for employee coverage
- Company paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match
- Profit Sharing
