Senior Client Partner, US & Canadian Markets

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

We are currently seeking a Senior Client Partner to identify and develop business growth opportunities within an assigned portfolio of existing accounts in the US and Canadian markets, while ensuring client satisfaction by cultivating strong, trust-based client relationships.

Responsibilities:

Account Planning & Development

• Gather client and market intelligence: industry trends, competitor activities, client business and technology strategies.
• Support CSL to create and maintain account development plans, stakeholder maps, white space analyses, and growth strategies.
• Support CSL leader in definition of  tactics and goals to align organizational responsibility for achieving results.

Client Relationship Management

• Build and maintain deep, trust-based relationships with key stakeholders focused on business development.
• Establish a regular meeting cadence; schedule and lead Business Reviews with relevant stakeholders.
• Identify and pursue up-sell/cross-sell opportunities within the existing portfolio.

Account Expansion & Sales

• Initiate meetings with new leaders via outreach, warm introductions, N-iX partnerships, and internal referrals.
• Qualify untapped client needs; introduce additional service lines and specialized expertise.
• Manage sales opportunities through all pipeline stages, engaging the appropriate pursuit teams.
• Lead preparation of pitch decks, RFIs, RFPs, and commercial offers; define win themes and deliver compelling pitches.
• Oversee contract negotiations; track SOW/PO/contract expiry dates and drive renewals.
• Maintain CRM accuracy; report on account status and development activities.

Client Satisfaction

• Manage CSAT survey participation, interpret results, and drive corrective action plans with delivery leaders.
• Proactively surface and resolve satisfaction issues; notify account team and direct manager.
• Secure cooperation disclosures and co-create case studies capturing client situation, N-iX solution, and results delivered.

Requirements:

Experience

• 5–7+ years of experience in IT Services / Consulting, with a strong background in Client Partnership, Strategic Account Management, Sales, or Delivery Management.
• Proven commercial experience in selling Custom Software Development / Software Engineering Services, managing and growing client accounts, identifying new business opportunities, and generating new workstreams within existing accounts. Candidates from Delivery Management backgrounds should also demonstrate hands-on outbound prospecting experience.
• Proven experience managing and growing client accounts in the US and Canadian markets.
• Previous practitioner experience in software and/or data engineering preferred
• Deep understanding of software development life cycles (SDLC), IT outsourcing models (T&M, Dedicated Team, Fixed Price), and commercial terms.

Language & Communication

• Fluent/Advanced English (US/Canada native-speaker standard).
• Strong written communication: compelling narrative, traceability from client pain to N-iX solution and value.

Other Requirements

• CRM experience (Salesforce, HubSpot, or similar).
• Proactive, outspoken communicator and presenter with high emotional intelligence.
• Disciplined, results-oriented; able to travel to USA and Canada for business.