Senior Ops Engineer

About the Customer

Our client is a global leader in electronic signature technology and agreement solutions, helping organizations connect and automate how they prepare, sign, act on, and manage agreements. Their highly reliable production software environments are at the heart of their business, powering secure and efficient digital workflows for customers worldwide.

The Team

Our team tackles complex global challenges with innovative solutions that impact millions of people and businesses daily. We focus on building scalable, reliable, and secure systems. We value diverse skills and welcome individuals who are eager to learn, grow, and thrive in a collaborative environment.

The Role

We are seeking an Operations Engineer passionate about system operations, troubleshooting, and automation. In this role, you’ll:

• Support and maintain our infrastructure
• Resolve operational issues
• Contribute to process improvements and automation
• This is a fantastic opportunity for someone with a solid technical foundation, a desire to learn, and a drive to make an impact in a dynamic and supportive team.
• Key Responsibilities
• System Monitoring & Support: Monitor system health and performance, respond to alerts, and resolve issues to ensure reliable operations.
• Documentation: Develop and maintain technical documentation, including runbooks and standard operating procedures (SOPs)
• Operational Tasks: Perform software updates, system patching, and manage user access
• Automation: Identify opportunities for automation and contribute to scripting and tools development under guidance
• Collaboration: Work with team members to ensure operational best practices are followed and continuously improved.

What You Bring

Technical Skills:

• Basic Linux and/or Windows administration with troubleshooting abilities
• Exposure to scripting or programming with Python and Bash
• Experience with cloud platforms (Azure preferable, but also AWS is taken into consideration)
• Awareness of monitoring and alerting tools (e.g., Prometheus, Grafana)
• Basic networking knowledge (IP addresses, DNS, troubleshooting)

Basic Qualifications

• 4+ years in IT, system administration, or related field
• Foundational knowledge of operating systems, networking, or cloud technologies
• Experience with monitoring, logging, or cloud platforms
• Exposure to automation tools or practices
• Familiarity with version control systems (Git) is a plus
• Passion for technology and solving real-world problems

Why Join Us?

• You’ll build a strong foundation in operations engineering while working alongside experienced professionals. We offer mentorship, hands-on experience, and opportunities for career growth. If you’re excited about learning new technologies, improving systems, and contributing to meaningful projects, we want to hear from you!

NB! Working hours: 06:00 am - 14:00 CET, Monday to Friday - availability during these hours is mandatory. This corresponds to 01:00-09:00 BRT (Brazil), 23:00-07:00 COT (Colombia), and similar overnight/early-morning hours across the Americas.

NB2! The role is planned as an initial 6-month engagement, with the opportunity to continue beyond this period depending on the project’s needs and progress.