We are seeking a skilled and passionate Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients through various communication channels such as email, phone, and social media platforms. You will be expected to resolve customer issues, answer their queries, and provide relevant information in a timely and professional manner.
Key Responsibilities
1. Respond promptly to customer inquiries via phone, WhatsApp, Facebook, website, email, and other communication channels.
2. Provide accurate information about services, pricing, promotions, and booking process.
3. Handle customer bookings and ensure all customer information is accurately entered into the system.
4. Confirm bookings and communicate service schedules with customers.
5. Coordinate with the Operations Team to ensure smooth service delivery.
6. Communicate customer requirements and special instructions to the assigned Service Professional (SP) team.
7. Manage booking modifications, rescheduling, cancellations, and hold requests in accordance with company policies.
8. Follow up with customers after service completion to collect feedback, ratings, and reviews.
9. Handle customer complaints professionally and coordinate with the relevant team for timely resolution.
10. Create and manage follow-up or revisit requests when required.
11. Maintain accurate customer records, booking history, and complaint logs in the company portal.
12. Promote additional services and upsell relevant solutions based on customer needs.
13. Monitor customer satisfaction and work towards improving the overall customer experience.
14. Prepare daily, weekly, and monthly reports related to bookings, customer feedback, complaints, and performance.
15. Ensure all customer interactions comply with SOPs, service standards, and communication guidelines.
16. Maintain confidentiality of customer information and company data.
17. Perform any other customer service-related duties assigned by management.
Bachelor’s degree in any discipline.
Excellent communication skills in Bangla and English.
Ability to handle multiple communication platforms efficiently.
Prior experience in customer support or community management will be an added advantage.
Basic understanding of mobile apps and digital services.
What you will get from us
Job details are sourced from the employer's original posting.
Open job postingAbout the company
We started with a simple question: how can we make necessary services affordable and accessible for the middle-class & lower-middle-class population? We are solving this at Nagorik by developing & packaging several app services at scale. Nagorik provides standardized software development services at market standard prices on Web, Mobile, Desktop App Development, QA, DevOps, CyberSecurity, AI etc. If you'd like to be part of the future of Several Tech Industry, read on.