Job Description
The Retail Supervisor position is responsible for supervising employees engaged in serving food and beverage in a university setting.
Responsibilities
- Administers, supervises, and directs ongoing business activity for multiple retail outlets.
- Implements an organized system of supervision and formal operating procedures.
- Maintains excellent customer service standards with a focus on continuous improvement.
- Sustains a friendly, approachable demeanor and handles guest concerns and complaints quickly while increasing retention.
- Directs, trains, supervises, leads, evaluates, and develops assigned personnel to keep them informed and motivated.
- Makes sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood.
- Develops, updates, and implements training materials and programs in a variety of areas to include customer service, food preparation, cash handling, equipment usage, food safety/sanitation, physical safety, etc.
- Implements and oversees food sanitation programs, including the HACCP (Hazard Analysis Critical Control Points) Program.
- Ensures that all Food Safety Standards, food HACCP Logs, Calibration Logs, Sanitation Logs, and Freezer Refrigerator Logs are maintained daily.
- Is accountable for the delivery of high-quality food and beverages as well as ensuring all activities and operations comply with applicable internal and external regulations.
- Assigns and coordinates work of employees in food and beverage to promote efficiency of operations; planning, assigning, and directing work.
- Assists Retail Manager in supporting all Retail operations.
- Supervises serving of meals and beverages.
- Oversight of correct portion control.
- Supports an active safety program.
- Manages the POS system and provides training to new hires.
- Responsible for ordering supplies, stowage, maintaining control, and weekly inventories.
- Assists Retail Manager with sales tracking, tracking waste, and cost controls.
- Assists in handling of cash, counting daily tills, making change, bank deposits, and bank orders.
- Assists with interviewing, hiring, and training employees.
- Holds employees accountable to department’s policies and procedures.
- Appraising performance; rewarding and disciplining employees
- Addressing complaints and resolving problems.
- Actively supports and participates in performance improvement activities.
- Must have personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity.
- Personal drive and energy a liking of challenges and opportunities to innovate.
- Ability to work independently and complete assignments in a timely manner.
- Assists coworkers during staffing shortages.
- Other related duties may also be assigned.
Qualifications
- High School Diploma or GED equivalent.
- Alaska Food Workers Card or ServSafe Certification, offer contingent on obtaining within 30 days.
- At least two (2) years of related work experience with significant supervisory responsibilities.
- One (1) year of work experience as barista.
- A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.
- Must be fluent in speaking, reading, and writing English.
- Must have computer literacy including competence in Microsoft applications and web-based applications.
- Must be able to perform each of the essential duties listed above with a professional degree of competency.
- Must have proven success at managing multiple tasks, projects, and subordinates.
- Must understand profit attainment and profit growth.
- Strong ability to lead, build diverse teams and oversee training.
Preferred Requirements
- At least two (2) years of formal post-secondary training in the hospitality field.
- Previous work experience in managing Campus Dining or Food Service Cafeteria operations.
Working Conditions and Physical Requirements
Weather: Indoors and Outdoors, frequently exposed to outdoor weather conditions.
Noise level: Moderate to Loud.
Description of environment: Environment will vary based on the facility assigned to.
Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.
