The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and NTU@one-north.
The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. NEC features 150 refurbished guestrooms and refreshed event spaces that aims to offer a premier venue for high-level conferences, workshops, executive programmes, and industry engagements.
We are seeking a proactive Sales Executive to drive business growth for NEC. Reporting to the General Manager, you will be responsible for selling NEC accommodation, event and function spaces while delivering exceptional customer service. You will identify target audiences, cultivate client relationships, and maximise revenue through strategic sales initiatives.
KEY RESPONSIBILITES
Business Development
- Promote NEC's accommodation and event spaces to NTU audience, suitable clients, and individual guests. Implement upselling and cross-selling strategies to maximise revenue per booking.
- Identify and pursue new business opportunities through lead generation, networking, and market research.
- Build good rapport with existing and prospective clients to develop business leads and secure repeat business.
- Monitor market trends, industry development and activities to maintain competitive positioning.
- Achieve individual KPI and revenue targets as set out in the yearly business plan.
- Upsell hotel services (e.g., AV equipment, catering, upgraded rooms).
- Review the sales strategy with the Sales Manager and General Manager to ensure NEC remains on track in establishing the short‑ and long‑term goals set by NEC Management. This will be done through weekly or bi‑weekly sales meetings and account review processes.
Client Relations & Administration
- Maintain comprehensive records of all client interactions, proposals, and follow-ups.
- Provide regular sales progress reports and booking updates to management.
- Propose ways to improve sales processes, standards and policy.
- Conduct site inspections and familiarization tours for prospective clients.
- Negotiate rates, terms, and contracts with clients to achieve mutually beneficial agreements.
- Ensure all billing information, special requests, and guest preferences are captured at the point of booking.
- Maintain up-to-date knowledge of room inventory, rates, packages, promotions, and special offers.
Internal Collaboration
- Communicate group details effectively to the Operations, Front Office, and Banquet teams.
- Coordinate with the Revenue Manager to ensure pricing strategies align with demand.
- Work with the Marketing team to promote special offers and packages.
Requirements:
- Diploma in Sales & Marketing, Hotel Management or relevant discipline.
- Minimum of 1 year working experience in hospitality industry.
- Excellent verbal and written communication skills.
- Proven ability to build rapport, foster and maintain long-term relationships with clients.
- Skilled in negotiating prices and terms to reach a mutually beneficial agreement with potential clients.
- Professional in demeanour and service-oriented with a commitment to exceeding client expectations.
We regret to inform that only shortlisted candidates will be notified.
Hiring Institution: NTU
