About the Role
Narrative seeks an IT Administrator to join our Washington, DC office and play a key role in maintaining, supporting, and improving the organization’s technology environment. Reporting to the Director of IT, this position will serve as a point of contact for employees and will be responsible for the reliable, secure, and efficient operation of day-to-day IT services.
The IT Administrator will provide hands-on and remote support across hardware, software, identity and access management, Microsoft 365, endpoint management, office technology, and IT operations. Beyond day-to-day issues, this role will take ownership of IT processes and systems and work closely with the Director of IT on longer-term projects, system implementations, upgrades, security initiatives, and process improvements.
Key Responsibilities
IT Operations & End-User Support
- Serve as the escalation point for employee IT support, diagnosing and resolving hardware, software, connectivity, and access issues in person and remotely, and engaging vendors when needed.
- Install, configure, and replace laptops, monitors, peripherals, and other end-user technology.
- Maintain, troubleshoot, and standardize conference room and meeting technology across offices, coordinating with vendors on installations, repairs, and upgrades.
- Identify recurring issues and opportunities to automate or streamline IT processes.
Identity, Endpoints & Security
- Administer Microsoft 365 and Entra ID, including user accounts, licensing, groups, and permissions.
- Manage onboarding, offboarding, and role changes, ensuring access is granted or removed promptly and securely.
- Manage Mac endpoints through Jamf and ABM, including configuration, software deployment, security policies, and lifecycle management.
- Support security initiatives, including endpoint protection, MFA, access controls, and patching.
Projects & Process Improvement
- Partner with the Director of IT on technology standards, policies, and longer-term projects, including implementations, upgrades, migrations, and office expansions.
- Independently manage assigned projects, from requirements and timelines through testing and status updates.
- Research new technologies and recommend solutions based on business needs, security, usability, and cost.
- Maintain technical documentation, procedures, and knowledge-base materials.
- Perform other duties and special projects as assigned.
About the Ideal Candidate
Required
- 5+ years of experience in IT administration, systems administration, or a related technology role.
- Strong Microsoft 365 and Entra ID administration skills, including identity and access management, licensing, groups, MFA, and security features.
- Experience supporting macOS environments with Jamf and ABM (Apple Business Manager), including endpoint security, networking, peripherals, and SaaS applications. Windows familiarity a plus.
- Proven ability to troubleshoot complex issues independently and to manage IT projects from planning through completion.
- Strong sense of ownership and follow-through, with the ability to balance support requests and longer-term projects.
- Clear written and verbal communication, including explaining technical concepts to non-technical staff.
- Ability to travel occasionally to other Narrative offices and to work some evenings or weekends as needed.
Preferred
- Bachelor's degree in computer science, information systems, or a related field; equivalent professional experience will be considered.
- Scripting experience (PowerShell or Bash) for automation.
- Relevant certifications, such as Jamf 100/200, Microsoft MS-102 or MD-102, or Apple Certified Support Professional.
About Narrative
Narrative Strategies is a strategic communication firm solving today’s most demanding reputational and public affairs challenges, leveraging best practices in business, politics, and journalism to manage multi-faceted communication campaigns. Narrative’s differentiating strength is its team and culture. Our bipartisan team of professionals operates in a highly collaborative environment where we support and value our clients and each other. That commitment is reflected in Narrative’s recognition four years in a row as one of PR Week’s Best Places to Work and as one of PRNews Agency Elite Top 100. Narrative offers a competitive benefits package, 401(k) matching program, and work-from-home flexibility on Fridays and around major holidays.
