Patient Engagement Advisors (PEA) is hiring a full-time Site Supervisor to lead our onsite CareConnect team at Nathan Littauer Hospital in Gloversville, NY.
You will run day-to-day site operations, coach and supervise our Connection Specialists and Team
Lead, and build strong partnerships with hospital leadership and aGiliated clinics.
Together, we help patients take an active role in their care during and after their hospital stay.
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Schedule:
Monday – Friday, standard business hours; occasional evenings, weekends, and holidays as business needs require.
This role requires access to Protected Health Information (PHI). Team members must follow all confidentiality and security policies for PHI use, access, and disclosure.
What you’ll do
Lead site operations
- Understand, communicate, and achieve corporate Key Performance Indicators (KPIs).
- Make sure the team is trained on and follows all Standard Operating Procedures (SOPs).
- Build and maintain site account plans on Monday.com, covering goals, obstacles, current events, and strategic direction.
- Plan and organize the team’s daily work and report challenges, wins, and client needs to your manager.
- Represent PEA with hospital leadership and develop senior hospital leaders as program champions.
Supervise and develop your team
- Prepare and approve schedules; manage call-ins, time-oG, timecards, performance reviews, and corrective action.
- Coach Connection Specialists with regular performance feedback and lead team huddles.
- Interview and onboard new team members and recommend hiring, promotion, and other status changes.
- Grow your Team Lead’s skills and delegate responsibilities that build their leadership.
- Manage onsite technology, such as iPads and IT support needs, so the team has the tools it needs.
Drive the patient experience.
- Work with PEA partners to deliver all PEA services and a seamless patient experience.
- Make sure the team uses the PEA technology, assistance program tools (coupons, vouchers, discount cards), and
pharmacy software to document work and meet patient needs.
- Make sure Connection Specialists take part in hospital rounds and huddles as active members of the care team.
Serve as clinic liaison
- Act as PEA’s main contact with affiliated outpatient clinics and physician practices in the market.
- Coordinate scheduling, documentation, and hand-off of patient information after discharge.
- Identify and resolve gaps in the hospital-to-clinic referral and transition process.
- Onboard new clinic partners and share clinic feedback with PEA leadership.
Uphold compliance
- Follow all PEA and hospital policies on privacy, security, patient safety, and infection control.
- Complete required PEA and health system training.
Most delivery duties are performed on foot or by other non-driving means. You may occasionally need to drive to support
deliveries or travel between assigned sites. Other duties may be assigned.
What you’ll bring
Required
- High school diploma or equivalent.
- 1 year of related healthcare experience (medical assistant, patient care technician, patient care coordinator, clinic
front desk, nursing assistant, or similar). An associate or bachelor’s degree may be considered in place of healthcare
experience.
- Valid driver’s license, a driving record that meets company policy, and a reliable vehicle for travel between assigned
sites, including occasional overnight travel.
- Ability to work occasional evenings, weekends, and holidays as business needs require, and during inclement
weather as directed.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Teams; web-based tools such as point-of-sale, pharmacy,
and EMR systems; and iPad applications.
- Strong communication and interpersonal skills, sound judgment, and creative problem solving in a fast-paced
setting.
Preferred
- Associate or bachelor’s degree.
- At least 6 months of pharmacy technician experience.
- 2 years of management or supervisory experience.
- Retail experience.
Physical requirements and work environment
- On your feet frequently (standing, walking, climbing stairs) for 8–10 hours a day throughout the hospital.
- Work in a clinical setting with possible exposure to communicable diseases, following all required protection
protocols.
- Receive vaccinations required by PEA or the hospital, unless approved for an exemption or reasonable
accommodation.
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of the role.
Pay and benefits
The pay range for this position is $62,400 – $69,000 per year. This is the range PEA in good faith believes it will pay at the time
of posting. The final offer will depend on factors such as relevant experience, education, and skills.
Benefits include, but are not limited to:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Flexible spending account (FSA)
- Paid time off, including New York State Paid Sick Leave, Paid Prenatal Leave, and Paid Family Leave
Equal employment opportunity
Patient Engagement Advisors is an Equal Opportunity Employer. We consider all qualified applicants for employment without
regard to age, race, creed, color, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation,
gender identity or expression, disability, predisposing genetic characteristics or carrier status, military or veteran status,
marital status, familial status, status as a victim of domestic violence, reproductive health decision making, prior arrest or
conviction record, or any other characteristic protected by federal, New York State, or local law.
Reasonable accommodation. PEA provides reasonable accommodations for qualified individuals with disabilities, for
pregnancy-related conditions, and for sincerely held religious beliefs and practices. To request accommodation during the
application or interview process, please contact Human Capital.
Salary history. In accordance with New York Labor Law § 194-a, PEA does not ask applicants about their current or past
compensation, and applicants are not required to provide it.
Criminal history. PEA considers qualified applicants with arrest and conviction records in a manner consistent with Article
23-A of the New York Correction Law and the New York State Human Rights Law. Applicants are not required to disclose sealed records, including records sealed under the New York Clean Slate Act.
This posting describes the general nature of the role and is not an exhaustive list of duties. Responsibilities may change based on business needs.
