Junior Exchange Administrator

1 Year Contract Position
We are seeking a Senior HelpDesk Technician with Messaging and Directory Services background in the Citywide Messaging department.

The Junior Exchange Administrator will be responsible for delivering Microsoft Exchange support to employees. The ideal candidate should have at least 5 years of IT enterprise support experience, with 3 years of experience supporting Microsoft Exchange in an enterprise environment. This candidate should possess a solid working knowledge of enterprise messaging environments including but not limited to AD, LDAP, Google Apps, Exchange 2007/2013, Blackberry Enterprise Server, and GOOD for Enterprise MDM and Air-Watch
Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented, performance-oriented.

• 5 years experience - Working knowledge of Microsoft Exchange and Unified Messaging
• 3 years experience - Solid understanding of Active Directory
• 5 years experience - Experience with Quest Active Roles
• 5 years experience - Administration of mailboxes and user accounts
• 5 years experience - Troubleshooting to resolve mail delivery issues
• 5 years experience - Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support)
• 5 years experience - Customer Service oriented and ability to communicate effectively with end-users as well as teammates
• 5 years experience - Ability to communicate effectively with end-users as well as teammates
• 5 years experience - System Administration experience of Microsoft Exchange 2013 and Blackberry Servers
• 5 years experience - Administration of Mobile Device Management application (Air WATCH)
• 5 years experience - Strong analytical/problem solving skills

All your information will be kept confidential according to EEO guidelines.