NAHB is seeking a Manager, Membership to lead the coordination and delivery of national membership programs that support recruitment, engagement, and retention across the Federation. Working with the Director of Membership, this role manages programs from planning and launch through evaluation, while providing state and local home builder associations (HBAs), members, and other stakeholders with practical tools, guidance, and recognition. The Manager also supports membership pathways through NAHB Councils and initiatives that connect student engagement to professional membership. This position serves as a visible voice for membership by developing engaging content and presenting at conferences, meetings, and virtual sessions.
Key Duties and Responsibilities:
- Lead the day-to-day coordination and delivery of NAHB’s national membership programs, including the Spike program, Rolling Recruiter Recognition, membership recognition programs, council membership, the National Membership Drive, and membership awards. Manage program structures, timelines, participant communications, fulfillment, and results while balancing multiple priorities and escalating risks or issues as appropriate.
- Manage assigned cross-functional membership initiatives by developing and maintaining project plans, timelines, workflows, and communications, and coordinating with staff responsible for program strategy and delivery.
- Develop engaging, practical membership content, including social media posts, PowerPoint presentations, one-pagers, flyers, toolkits, how-to guides, email copy, and webinar materials; Partner with Membership Marketing and Federation Services Communications and Content to ensure materials are on-brand, aligned with communication plans, current, and easy for HBAs to access and use.
- Present and facilitate membership education at national meetings, state and local HBA events, conferences, and virtual sessions on recruitment, retention, and engagement; Apply adult learning principles and support learning opportunities such as membership learning labs, Third Tuesday Townhall, and onsite education.
- Serve as a key resource for Executive Officers (EOs) and membership staff at state and local HBAs by answering questions, providing guidance, connecting associations with tools and resources, and gathering feedback to inform new or improved products and services; Support membership pathways for students, emerging professionals, prospective members, and other stakeholders in partnership with relevant program and membership staff.
- Serve as a primary point of contact for membership inquiries received by NAHB, connect local HBA staff with prospective members, and provide general guidance on member topics; Deliver timely, empathetic, solution-oriented support to internal and external stakeholders while championing NAHB’s mission and core values. Monitor assigned product budgets, including general ledger activity, purchase orders, and invoices.
Qualifications:
- Minimum of five years of experience in a professional environment, preferably in a service-oriented environment.
- College degree in business or a related field, or an equivalent combination of education and experience.
- Experience developing membership recruitment and retention plans or supporting membership programs and initiatives.
Preferred Skills:
- Excellent written, verbal, and interpersonal communication skills, including the ability to present and facilitate engaging learning sessions for diverse audiences.
- Strong project management and organizational skills, with the ability to manage multiple concurrent programs, shifting priorities, timelines, and deliverables with attention to detail.
- Ability to develop clear, engaging, and practical content, including presentations, toolkits, guides, social media posts, and other communications.
- Strong customer service, relationship-building, collaboration, problem-solving, and follow-up skills; ability to work independently and as part of a team.
- Association experience and knowledge of the homebuilding industry.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Access. Experience with membership programs, association communications, or adult learning is a plus.
Why Join NAHB?
At NAHB, we are committed to protecting the American Dream of housing opportunities for all. Our team works to support members who build communities, create jobs, and strengthen the economy. We value Commitment, Dedication, Integrity, Collaboration, and Trust—and we’re looking for someone who shares these values.
Equal Opportunity Employer
