Technology Coordinator

The technology coordinator will work alongside the Technology Director in supporting the technology operations team in completing goals related to technology infrastructure and processes for the National Center, specifically the hotline programs. This includes working with departments to understand needs, establish priorities, and complete tasks and projects for the technology operations team.

A successful candidate will have the technical skills to be able to work independently to complete project tasks and with the full NCVC team to create a technology strategic plan. This person will work to ensure the 24/7 uptime of technology systems for National Center programs, including the DC Victim Hotline and national VictimConnect Resource Center. This staff member will need to use the lens of victim services and connection with the victim community to all goals of the technology program.

Duties and Responsibilities

• Assist the Director of Technology in the creation strategic plan in collaboration with program staff.
• Oversee day-to-day operations of the organization’s Hotline technology.
• Manage the organization’s data network and telephony infrastructure, ensuring uptime of key system interconnectivity components, and for all end-user systems and devices.
• Act as the primary point of contact for technology needs and troubleshooting. Triage requests and make sure they get to the right person to solve the problem.
• Work directly with RAINN and the Deputy Manager of Victim Services to manage the hotline/helpline telephony systems.
• Assist the Director of Technology in establishing a well-documented technology operations baseline and information security baseline.
• Assist the Director of Technology in administering RFPs for new software and technology;
• Collaborate in application development projects where applicable.
• Communicate actively with all departments to make sure they are getting the IT support they require and discuss potential solutions to their needs.
• Work with the technology operations team to create and uphold an IT help desk, which includes owning appropriate incoming tickets.
• Provide support and improvements for all computers, servers, and systems in production. Oversee the maintenance and support of all on-site systems, including servers and computers.
• Work with the Project Manager of Victim Services and Hotline Operations Coordinator to ensure 24/7/365 availability of hotline/helpline services and Create and maintain Technology Operations documentation.
• Identify new areas for technology system growth and improvement, and take initiative to propose potential solutions.
• Manage, support, and update the organization’s websites as needed.
• Assist in the creation of the organization’s new website.
• Administer the National Center’s Intranet.
• Ability to administer Salesforce when needed.
• Support the organization’s Google Suite platform
• Ability to administer Microsoft systems.
• Uphold National Center’s mission and values.
• Assist with other duties related to the work of the technology team as needed.
• Act as primary backup to the Director of Technology, especially relating to management of the organization’s web properties.

Required Qualifications

• Familiarity with both Windows and Linux servers
• Experience with WordPress
• Experience with FTP and SSH
• Experience with HTML and CSS

Preferred Qualifications

• Extensive knowledge of HTML, CSS and JQuery
• Experience with Javascript and PHP

Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

• This position requires the candidate to remain in a stationary position for the majority of duties while interacting with staff. The candidate should be able to sit or stand in a stationary position for an extended period of time.
• The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, technology storage areas, etc.
• This person must position themselves to maintain computers/equipment, including under the desks, in storage and in the server closet.
• This person constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The candidate must be able to move and/or position office equipment in excess of 10 lbs. including items such as laptops, peripherals, routers, and other hardware.
• The candidate must be able to accurately and efficiently exchange information verbally and/or via web based technology.
• The candidate must have vision correctable to a level where individual can operate a computer and recognize text on a computer monitor.

Other Information:

• This position requires a criminal background check and is an FLSA exempt position.
• This position reports to the Technology Director.
• This position allows telework up to two days per week, after a successful probationary period

Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows and on-call hours as needed. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.

The office is located in a building with wheelchair accessible features such as ADA compliant exterior doors and elevators. Staff work in a semi-open environment with shared spaces and moderate noise volume.

The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.

The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.

All applicants much include a resume and a cover letter that outlines their unique qualifications for this position. Incomplete applications will not be considered.

http://victimsofcrime.force.com/apply?jobid=a0y0f000006wH6z