National Indoor RV Centers (NIRVC) Assistant Service Advisor is responsible for assisting the Service Advisor in providing exceptional customer service, managing customer inquiries and complaints, and scheduling and coordinating service appointments.
The Assistant Service Advisor also provides support to the Service Technicians, ensuring that they have the necessary parts and resources to complete repairs efficiently.
NIRVC’s Assistant Service Advisor role is a base plus commission role. Average yearly earnings are between $75-80k, and include a $24k base.
Key Responsibilities:
- Assist Service Advisor in managing customer inquiries, complaints, and service appointments
- Greeting customers in a professional and friendly manner, listen to their concerns and advise them on necessary repairs or services
- Schedule and coordinate service appointments, ensuring that the Service Technicians have adequate time and resources to complete repairs
- Assist with creating service orders and work orders, entering vehicle and customer information accurately into appropriate systems
- Communicate with Service Technicians to ensure they have the necessary parts, tools, and resources to complete repairs efficiently
- Follow up with customers to ensure their satisfaction with service and repairs, and address any concerns or issues
- Assist in maintaining accurate records of service and repairs, including customer information, parts used, and time spent on repairs
- Assist with managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed
- Maintain a clean and organized work area, including the service desk, waiting area, and service bays
- Comply with company policies and procedures, as well as local, state, and federal regulations governing automotive repair and service
Qualifications:
- Previous experience in automotive service or RV service capacity
- Strong communication and customer service skills, with the ability to handle inquiries and complaints in a professional and friendly manner
- Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively
- Familiarity with service software and databases preferred
- Valid driver's license
- Professional presence and appearance
Working Conditions:
- May be required to stand or sit for extended periods of time
What we offer:
We offer a competitive salary and benefits package, as well as opportunities for career advancement.
- Medical, Dental, and Vision – Available 1st of the month following 30 days of employment.
- Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
- 401K (after 90 days of employment)
- Over 100 hours of PTO in the 1 year
- 4 paid Holidays and 40 hours of Floating Holiday
- Industry leading pay
- Advancement opportunities
If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.
We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
