Job Description – Incharge Business Compliance Department: Product Standards & Compliance
Location:
Mumbai
Experience:
- 13+ Years Qualification: MBA / PGDM / CA / CFA / ICWA or equivalent postgraduate qualification.
- Relevant certifications in Compliance, Risk Management, Audit, Payments, or Governance preferred.
- Role Purpose Lead product governance, compliance, audit, regulatory oversight, and ecosystem engagement for digital payment products and services.
- Ensure adherence to RBI regulations, NPCI guidelines, statutory requirements, and internal governance frameworks while driving operational excellence, automation, and customer-centric initiatives.
- Key
Skills:
Product Management, Project Management, Business Analytics, Business communication, Compliance Automation & AI Tools Key Experience
- Thorough understanding of digital payment products, payment systems, and operational processes.
- Significant experience in Product Management, Governance, Compliance, Audit, and Regulatory Affairs. Experience in liaising with regulators, banks, financial institutions, and ecosystem participants.
- Exposure to automation, analytics, and governance frameworks. Key Responsibilities
- Drive end-to-end product governance, compliance, and policy management across payment products.
- Draft, review, and publish procedural guidelines, circulars, operating standards, and market-facing documents.
- Manage governance forums, steering committees, and product review processes.
- Review and maintain product information, performance statistics, publications, and member communications.
- Lead internal, statutory, quality, and regulatory audits, inspections, and compliance assessments.
- Ensure adherence to RBI regulations, NPCI guidelines, statutory requirements, and internal governance frameworks.
- Monitor compliance of member banks and ecosystem participants with NPCI circulars, directives, and operating procedures.
- Liaise with RBI, DFS, UIDAI, IBA, banks, financial institutions, PSPs, TPAPs, and other ecosystem stakeholders.
- Collaborate with Product, Business, Technology, Operations, Risk, Legal, Audit, and Compliance teams on governance and compliance initiatives.
- Prepare regulatory submissions, MIS, dashboards, business analytics, Board notes, agendas, and governance reports.
- Track and ensure timely closure of audit observations, Board actions, RBI review comments, and Action Taken Reports (ATRs).
- Create and manage dashboards for governance, compliance, performance, and statistical reporting.
- Support customer-centric initiatives, including customer experience improvement and NPS programs.
- Drive implementation, operations, and governance of market-wide product initiatives and ecosystem programs.
- Drive automation, digitization, and AI-enabled initiatives for compliance monitoring, governance, reporting, and analytics.
