Job Role: Senior Associate Customer Connect Unit Year of exp: 2 to 6 years
Location:
Mumbai Requirements Roles &
responsibilities:
- 1.
- Account Management Own end-to-end relationship management for Cooperative Banks and Regional Rural Banks (RRBs).
- Analyze account data and performance metrics to drive business growth and increase volumes.
- Monitor and maintain defined quality parameters, collaborating closely with banks to improve overall performance.
- Build and sustain strong relationships with key stakeholders, ensuring timely query resolution within defined TATs.
- 2.
- Project Management Provide onboarding support to banks for various NPCI products and services.
- Ensure timely resolution of all operational, technical, and process-related issues for assigned banks.
- Coordinate effectively with internal teams and external stakeholders to ensure smooth execution of activities and initiatives.
- 3.
- Stakeholder & Compliance Management Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
- Act as a single point of contact for audits, reviews, and compliance-related queries.
- 4.
- Process Improvement & Automation Identify process gaps, inefficiencies, and dependency-driven activities.
- Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.
- AI & Automation Capability: Proven ability to leverage AI tools (Copilot, ChatGPT, Claude, Gamma, Canva, etc.) for Automating workflows, generating insights from datasets, creating structured business presentations.
- Key Skills & Competencies Stakeholder Management Strategic Thinking & Execution Data Analysis & Reporting Customer-Centric Approach Process Improvement & Optimization Risk Management & Compliance Awareness Strong Organizational Skills
