Position /Job Title - Senior Associate – Onboarding Place of posting - Chennai Year of exp - 2+ years Job Purpose: To deliver a seamless and compliant onboarding experience by coordinating technical and compliance documentation, and readiness activities in line with Quality Management System standards and organizational timelines. Requirements
Duties and responsibilities:
- Serve as the primary point of contact for customers during the onboarding phase, including product certification.
- Coordinate end-to-end onboarding activities, including documentation, certification, waivers, and production readiness.
- Collaborate with cross-functional teams (Risk, Network, Production) to ensure alignment and readiness for customer requirements.
- Track onboarding milestones and proactively follow up to ensure timelines are met.
- Provide customers with clear and timely communication on onboarding status, next steps, and expectations.
- Identify, manage, and escalate onboarding roadblocks to ensure swift resolution.
- Maintain accurate and up-to-date records in onboarding trackers, CRM, and internal systems.
- Gather and analyze customer feedback post-onboarding to drive process improvements and enhance satisfaction.
- Support process documentation and contribute to continuous improvement initiatives.
- Ensure a “Customer First” approach through professional, empathetic, and solution-oriented engagement.
- Represent audit activities and track observations through to closure.
- Skills Needed: Excellent communication, coordination, and project management skills.
- Strong attention to detail with high organizational ability.
- Customer-centric mindset with a proactive and solution-oriented approach.
- Basic understanding of technical or product setup processes (training supported).
- Ability to manage multiple onboarding projects simultaneously and effectively.
- Comfortable working in a fast-paced, cross-functional environment.
- Strong problem-solving skills, with data analysis capabilities and an ownership mindset.
- Good understanding of Quality Management Systems and process compliance.
- Working knowledge of Artificial Intelligence concepts and applications.
