XCF Order & Product Operations Specialist

Job Title: XCF Order & Product Operations Specialist Location: Tunis, Tunisia

Overview:

The role of XCF Order & Product Operations Management is to compile and manage product details and manage order processing using MCP (product and order management software), Oracle plus Art and Product creation tools.

You will work with a variety of web-based programs to manage product, images, orders and data in support of MCP fulfilled orders globally.

Primary responsibilities

• Monitor MCP orders and clear blocks from import to Oracle, rejected orders from MCP, Awaiting Fulfiller Response status.

• Ability to communicate clearly to employees across the Cimpress Businesses.

• Identify and resolve any disruptions in the inventory feed to MCP.

• Routinely monitor website sites to assure designed products are live, displayed correctly with accurate scenes and designer set up.

• Monitor websites to document category, search positioning, customer ratings.

• Assure Product SLAs in the different facilities.

• Other duties as assigned. 

Growth & Career Opportunities

At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.

Requirements & Qualifications

Requirements:

• Ideal candidate will be self-starter with commitment to producing high-quality work.
• Must be skilled and comfortable with web-based programs and the internet, as well as in managing data. 
• Must have high level of expertise in using Excel and other Microsoft Office tools.
• Candidate will be a results-driven, active member of the New Product group.
• Must possess excellent communication skills and be a team player who works to creatively solve problems. 
• Demonstrated adherence to company policies and procedures.

   Knowledge: 

• High School certificate or technical certificate.

• Fluent English verbal and written                                                                                                             

•   Fluency in Another European language is a plus. 

  • Be comfortable communicating with a variety of people outside our organization including technical, customer service and support personnel.

  • Marketing experience a plus.

  • +2 year of experience in related work

     Skills:

• Advanced to Superior proficiency with Microsoft Excel.

• Intermediate proficiency - Microsoft Office programs.

• Very Detailed with high level of accuracy required.

• Skilled with web-based programs, the internet and in managing data

What we Offer
 At Pens.com, we are committed to supporting our employees both professionally and personally by offering:

• Transportation Support: Shuttle service for a stress-free commute
• Health Insurance: Comprehensive medical coverage to support your well-being
• Meal Vouchers: Daily meal support to make your workdays easier.
• Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.
• Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First: 

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement: 

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented: 

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity: 

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric: 

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.

About Pens.com
Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.
To learn more,visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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