The Director, Business Process Excellence is responsible for leading the continuous improvement strategy and process transformation initiatives across the Global Water Division. This role serves as the organization's senior subject matter expert in enterprise process improvement.
Working through influence rather than operational ownership, the Director partners with business leaders to identify process constraints, eliminate inefficiencies, reduce variation, and improve organizational effectiveness. The role drives a disciplined, data-driven approach to problem-solving and establishes the frameworks, governance, and methodologies necessary to create sustainable operational improvements across the division.
The position is accountable for building a robust pipeline of improvement initiatives, facilitating cross-functional transformation efforts, and ensuring measurable business impact through improved process performance, scalability, quality, and speed.
Develop and execute the Global Water Division's process excellence strategy, aligning improvement priorities with business objectives.
Build and manage a portfolio of high-impact continuous improvement initiatives focused on efficiency, quality, scalability, and turnaround time reduction.
Serve as a strategic advisor to leadership on process effectiveness, optimization opportunities, and operational risk mitigation.
Lead cross-functional process reviews to identify bottlenecks, process failures, redundancies, and opportunities for standardization.
Apply Lean Six Sigma methodologies to redesign processes, eliminate waste, reduce variation, and drive measurable business results.
Establish process governance, ownership, performance metrics, and accountability frameworks across the organization.
Develop KPI dashboards and leverage data analytics to monitor process performance, identify trends, and measure improvement outcomes.
Partner with business leaders to implement sustainable solutions, manage change, and ensure successful adoption of improved processes.
Monitor post-implementation performance to validate benefits realization and ensure long-term process sustainability.
Champion a culture of continuous improvement by coaching leaders, developing improvement capabilities, and promoting best practices across the division.
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Preferred Qualifications
With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.
One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
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The National Science Foundation is an independent federal agency that supports fundamental research and education in all non-medical fields of science and engineering.