Job description
We are a small, busy companion animal practice looking for an excellent customer service representative at our front desk! We are looking for someone with a positive outlook who can provide above-and-beyond care to our patients and clients. If you think this describes you, then review the information below and send us your resume.
Customer Service Representative: Part-time Position - Closing Shift (3pm to 7pm) - No Weekends!
The Customer Service Representative’s primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.
Essential duties and responsibilities:
• Provide top-notch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients.
• Schedule appointments and schedule procedures.
• Check-in clients.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Client call backs.
• Managing record requests between other hospitals and specialty practices.
• Discharge patients.
• Client education.
• Process payment transactions.
• Maintain proper documentation in the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, and exam rooms.
Qualifications:
• High School Diploma or G.E.D.
• At least 1 year of customer service job-related experience.
• Basic math and writing skills.
Benefits:
* No weekends!
* Employee Assistance Program
* Discounts
Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.
