Essential Duties &
Responsibilities:
- Pre-busses, clears and resets tables ensuring all chairs, floors, and work areas are clean and presentable at all times.
- Carries dirty dishes from the restaurant to the kitchen; wipes table tops and chairs with damp sanitized cloth.
- Sets tables with silverware and glassware and required napkins.
- Replenishes supply of clean napkins, silverware, glassware and dishes in restaurant.
- Refills water glasses, coffee, iced tea, and bread in a timely manner as requested by customers.
- Greets guests in a professional and friendly manner.
- Performs all side work duties as assigned or requested by Supervisor and/or performs the duties of a food runner to assist the wait staff.
- Ensures sanitized dishware, silverware, pots and pans are available by loading and unloading dish washing equipment.
- Attends and participates in departmental meetings to gain knowledge of products, service and facility promotions and events.
- Responds to customer inquiries and comments by providing timely and knowledgeable information in order to provide quality customer service.
- Reports any maintenance or housekeeping discrepancies to management in a prompt manner.
- Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
- Attends and participates in regularly scheduled staff meetings.
- Follows guidelines regarding health, safety and customer service according to established policies and procedures.
Page 2 of 2
Position Classification & Description
Busser
Revised January 2022
- Contributes to a team effort and accomplishes related results as required.
- Execute service standards as trained.
- Performs other duties as required.
Minimum
Qualifications:
High School Diploma or GED. Must meet all knowledge, skills and abilities. Must be eighteen (18) years of age for Arizona properties and twenty-one years (21) of age for
New Mexico properties. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.
Knowledge, Skills and Abilities:
- Knowledge or ability to learn restaurant operations and food service principles.
- Knowledge or ability to learn kitchen equipment and utensils maintenance operations.
- Knowledge or ability to learn safe practices in a kitchen working environment.
- Ability to create a friendly atmosphere and demonstrate excellent customer service.
- Ability to communicate effectively, both verbally and in writing.
- Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
- Ability to establish and maintain professional relationships with co-workers at all levels.
- Ability to work independently and meet strict time lines.
- Ability to interpret a variety of instructions furnished in written and oral form.
- Ability to have a great attitude and willingness to learn.
Physical Demands:
While performing the duties of this job, the employee may be required to stand for prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills. The employee must occasionally lift and/or move up to 40 pounds.
Work Environment:
Work is generally performed in a Casino restaurant setting with a moderate noise level.
Extended hours and irregular shifts are required. Tight time constraints and multiple demands are common.
